Senior Technical Support Engineer – Japanese (JLPT N3+)

Alation; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading software company in India is seeking an experienced Staff Technical Support Engineer to join their advanced support team. This role involves providing advanced technical support for the Alation platform, troubleshooting complex issues, and contributing to the knowledge base. Ideal candidates should possess a Computer Science degree, 5+ years of experience, strong SQL and Linux skills, and proficiency in Java and/or Python. The position is full-time and offers opportunities for career growth and professional development.

Qualifications

• 5+ years of experience as a support engineer providing enterprise software application support.
• Experience troubleshooting Linux and running shell commands.
• Experience with Relational Databases such as Oracle and Postgres.
• Ability to diagnose and debug applications written in Java and/or Python.
• Experience with Web servers such as Apache and Nginx.

Responsibilities

• Provide advanced-level technical support to customers, partners, and prospects.
• Contribute to the Support Knowledge Base through documentation.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups for problem resolution.

Skills

Technical Support

Troubleshooting

SQL

Linux

Java

Python

REST APIs

Education

Computer Science degree

Tools

Relational Databases

Apache

Nginx

Kubernetes

Docker

Job description

Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self‑service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding – valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100.

Alation is leading the way as data becomes the foundation of every business. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data‑driven innovation with confidence and speed.

We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description

We are looking for an experienced Staff Technical Support Engineer to join our advanced support team. You will provide advanced‑level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You’ll Be Doing

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.
• Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups to replicate and resolve problems.

You Should Have

• A CS degree and at least 5 years of experience as a support engineer providing enterprise software application support.
• Experience troubleshooting Linux and running shell commands.
• Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.
• Ability to diagnose and debug applications written in Java and/or Python.
• Experience with Web servers, such as Apache and Nginx.
• Experience with REST APIs.

Big Plus If You Have Experience in the Following Areas

• Postgres (DB internals)
• JDBC drivers
• Elasticsearch, NoSQL, MongoDB
• Hadoop Ecosystem (Hive, HBase)
• Cloud technologies and frameworks such as Kubernetes and Docker

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development

Referrals increase your chances of interviewing at Alation by 2x

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E‑Verify. E‑Verify and Right to Work.