Sr Technical Lead (Support & Operations)

HCL Technologies Limited; Chennai District; On-site; INR 2,400,000 - 4,600,000; Full time

Job summary

HCL Technologies Limited is seeking a Sr Technical Lead (Support & Operations) in Chennai, Tamil Nadu to oversee software installation, upgrades, performance monitoring and ITIL-aligned operations. The role emphasizes problem determination, BRMS services and strong customer handling in production environments.

You will work on Remedy or equivalent ticketing tools and require strong communication, documentation, and MS Office skills.

Qualifications

• Software installation and upgrade across systems.
• Performance monitoring and user management on production environments.
• Networking TCP/IP and disk/work management.

Responsibilities

• Install and upgrade software; monitor performance and security.
• Manage user access, device configuration and BRMS services.
• Troubleshoot hardware, LPARs and production incidents; document tickets.

Skills

Software installation

Performance monitoring

User management

Networking TCP/IP

LPAR management

Hardware troubleshooting

ITIL processes

BRMS management

Tools

Remedy

Job description

Sr Technical Lead (Support & Operations) Sr Technical Lead (Support & Operations) India Job Description Sr Technical Lead (Support & Operations) Chennai, Tamil Nadu

Job Summary

Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes

Key Responsibilities

Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes

Skill Requirements

Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes

Other Requirements

Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.