Sr Technical Lead (Support & Operations)

HCL Technologies Limited; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

HCL Technologies Limited in Noida, Uttar Pradesh, invites applications for Sr Technical Lead (Support & Operations). The role focuses on AS/400 administration, server management, and BRMS tasks, with emphasis on production systems support and ITIL-aligned processes.

You will perform software installation and upgrade, performance monitoring, user management, and incident handling via Remedy tickets. Strong communication and documentation skills are essential to ensure smooth operations and

Qualifications

• 4–6 years of IT experience, with minimum 3 years in AS/400 Administration/Support.
• IBM AS/400 certified Professional certification is good to have.
• ITIL foundation certified certification is good to have.
• Excellent communication and documentation skills; good customer handling.

Responsibilities

• Software installation & upgrade
• Performance monitoring
• User Management
• Device configuration and control
• Networking - TCP/IP
• Disk management
• Security and user authority administration
• PTF installation and management
• LPAR management
• Hardware troubleshooting
• Problem determination and solution
• Auditing BRMS Management
• Client Access installation and maintenance
• Documentation & Ticket Handling

Skills

AS/400 Administration

Communication skills

Customer handling

Documentation

Tools

Remedy

MS Office

Job description

Sr Technical Lead (Support & Operations) – Noida, Uttar Pradesh

Job Summary

Responsibilities :- Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Technical Requirements Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Soft Skills Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Other Skills / Experience Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes Years of Experience Total : 4-6 Years of relevant IT experience Relavant : Minimum 3 yrs in AS/400 Administration / Support Certification requirements Good to have “IBM AS/400 certified Professional” certificate. Good to have ITIL foundation certified certification.

Key Responsibilities

Responsibilities :- Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Technical Requirements Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Soft Skills Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Other Skills / Experience Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes Years of Experience Total : 4-6 Years of relevant IT experience Relavant : Minimum 3 yrs in AS/400 Administration / Support Certification requirements Good to have “IBM AS/400 certified Professional” certificate. Good to have ITIL foundation certified certification.

Skill Requirements

Responsibilities :- Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Technical Requirements Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Soft Skills Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Other Skills / Experience Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes Years of Experience Total : 4-6 Years of relevant IT experience Relavant : Minimum 3 yrs in AS/400 Administration / Support Certification requirements Good to have “IBM AS/400 certified Professional” certificate. Good to have ITIL foundation certified certification.

Other Requirements

Responsibilities :- Software installation & upgrade Performance monitoring User Management Device configuration and control Networking - TCP/IP Management Disk management Work Management Security and user authority administration PTF installation and management LPAR management Hardware troubleshooting Problem determination and solution Auditing BRMS Management Client Access installation and maintenance Documentation & Ticket Handling Technical Requirements Sound knowledge on AS/400 Operations & Sys. Admin User profiles management Disk management Work management PTF management Security management BRMS services Soft Skills Excellent communication and conversation skills (Verbal & Written) Good documentation skills Good working knowledge in MS OFFICE Should have a good customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Other Skills / Experience Should be worked on Production systems Working Knowledge on Remedy or any other ticketing tools Should be familiar with ITIL processes Years of Experience Total : 4-6 Years of relevant IT experience Relavant : Minimum 3 yrs in AS/400 Administration / Support Certification requirements Good to have “IBM AS/400 certified Professional” certificate. Good to have ITIL foundation certified certification.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.