Sr. Technical Functional Analyst -II

MetLife, Inc.; Pune District; On-site; INR 1,600,000 - 2,100,000; Full time

Job summary

MetLife is seeking a Sr. Technical Functional Analyst to translate business needs into precise techno-functional designs. You will collaborate with IT delivery teams, vendors, and business stakeholders to ensure feasible, well-documented solutions aligned with MetLife's New Frontier strategy.

You will prepare detailed functional specs, collaborate on APIs, data flows, and integration patterns, and contribute to testing and documentation. Strong communication and problem-solving are essential.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Strong experience as a Technical Analyst.
• Understanding of SDLC, Agile/Scrum, or Waterfall.
• Ability to write clear functional and technical documentation.
• Experience with development teams, APIs, databases, and enterprise systems.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Gather information and detailed requests from stakeholders.
• Troubleshoot software applications and implement new functionalities.
• Lead technical discovery and requirements workshops on system behavior and data flows.
• Create detailed, implementation-ready functional specs, user stories, and acceptance criteria.
• Specify APIs, integration patterns, and data models clearly.
• Create analysis and testing documents, and user manuals.
• Ensure risk management is integrated per MetLife policies.
• Oversee functional gap analysis between needs and existing systems.

Skills

Jira/Confluence/Azure DevOps

Project planning

AI concepts

API testing (Postman)

Cloud platforms (Azure/AWS/GCP)

Functional specs writing

REST APIs & web services

SQL for data validation

Jira & ServiceNow

Insurance domain experience

Education

Bachelor of Computer Science or equivalent

Tools

Jira

Azure DevOps

Confluence

Postman

ServiceNow

SQL

REST APIs

Job description

The MetLife EMEA Technology organization is evolving to enable MetLife's New Frontier strategy. With a strong vision in place, we are a function focused on driving digital technology strategies for key technology functions within MetLife including. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.

We are seeking a detail-oriented Sr. Technical Functional Analyst who can provide support in the execution of projects that include a technical component. This is a hands-on delivery role focused on functional analysis, system behavior definition, and technical collaboration within MetLife's technology landscape. The role translates business requirements into precise techno functional designs that can be implemented, tested, and operated reliably. Acting at the intersection of business, IT delivery, and vendors, the analyst ensures solutions are technically feasible, well-specified, and aligned with MetLife's New Frontier strategy by improving solution quality, reducing rework, and enabling predictable delivery.

Key Relationships

Internal Stake Holder – EMEA ART Leader, ART Leadership team, India EMEA Technology AVP, and Business process Owners for EMEA Technology.

Key Responsibilities

• Gather information and detailed requests regarding user requirements through discussions with stakeholders.
• Provide support for software applications by troubleshooting issues and implementing new functionalities.
• Lead technical discovery and requirements workshops focused on system behavior, data flows, integrations, and business rules.
• Create detailed, implementation-ready functional specifications, user stories, acceptance criteria, and process definitions.
• Technical specification of APIs, integration patterns.
• Technical specification of data model from different database repositories.
• Create analysis documents, testing documentation, and user manuals.
• Ensure that effective risk management is integrated into daily activities, in accordance with MetLife policies, and elevate relevant topics to the manager or the risk function.
• Oversee functional gap analysis between business needs and existing systems, identifying configuration vs. customization options.

Education

• Bachelor of Computer Science or equivalent.
• Strong experience as a Technical Analyst
• Strong understanding of SDLC, Agile/Scrum, or Waterfall methodologies
• Ability to write clear functional and technical documentation
• Experience working with development teams, APIs, databases, and enterprise systems
• Strong analytical, problem-solving, and communication skills

Technical Stack

• Main Skill: Experience with Agile tools such as Jira, Confluence, or Azure DevOps
• Excellent planning, leadership, and project control skills
• A working understanding of AI concepts and experience leveraging productivity tools to support effective, data driven work.
• Knowledge on API testing tool like Postman.
• Exposure to cloud platforms (Azure, AWS, GCP)
• Strong experience in functional specification writing including business rules, data mappings, and interface behaviour.
• Solid understanding of system integrations including REST APIs, web services, and message-based integration.
• Working knowledge of SQL for data validation, analysis, and troubleshooting.
• Hands-on experience with JIRA, Azure DevOps, and ServiceNow for requirements, testing, and incident management.
• Prior experience in Insurance domain.
• Competencies: Advanced Experience
• Communication: Ability to communicate effectively to ensure results are achieved
• Agile Practices
• DevSecOps, CI/CD
• Product/Business/Industry experience
• Communication: Ability to communicate effectively to ensure results are achieved
• Collaboration: Proven track record collaborating and working effectively in a global and multi-cultural environment
• Diverse environment: Can-do attitude and ability to work in a high paced environment

Soft Skills

• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to balance technical innovation with business value delivery.
• Business acumen: A level-headed, clear communicator to gain detailed level of understanding of organizational business requirements and business dynamics.
• Self-Motivated and able to work independently.
• Team Player
• Decisive
• Supportive
• Professional
• Accountable

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible .Join us!