Sr. Technical Architect

Colgate; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Colgate-Palmolive is seeking a Salesforce Architect to lead strategy, architecture, and delivery of complex CRM platforms for the FMCG industry in Mumbai, India. You will define roadmaps, oversee cross-cloud implementations, and ensure scalable, secure integrations with data lakes, ERP, and analytics tools.

The role requires 8+ years in CRM architecture, Salesforce certifications, and strong stakeholder leadership to drive adoption and governance across IT and business teams.

Qualifications

• Bachelor’s degree in IT or related field and 8+ years of SAP/CRM architecture experience.
• Proven expertise in Salesforce strategy, architecture, and reference architectures.
• Experience with multi-cloud roadmaps and integration patterns.

Responsibilities

• Lead the development of Salesforce strategies and reference architectures.
• Define multi-cloud Salesforce roadmaps aligned with business goals.
• Oversee implementation across Data Cloud, Marketing Cloud, and other Salesforce products.
• Ensure solutions are scalable, maintainable, and aligned with enterprise standards.
• Develop POCs to illustrate working models for clients.
• Drive omni-channel marketing capabilities (email, SMS, WhatsApp, social).
• Integrate Salesforce with external systems using IAM, data architecture, and API patterns.
• Collaborate with data lakes (Snowflake), ERP, LMS, analytics tools, and cloud platforms.

Skills

Salesforce Architecture

Solution Design

Data Integration

Multi-cloud Strategy

Stakeholder Management

DevOps on Salesforce

Security & Governance

Education

Bachelor’s degree in Computers science, Information technology or a related field

Minimum years of experience: At least 8+ years in the relevant field.

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Snowflake

Power BI

Tableau

Domo

GCP

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Relocation Assistance Offered Within Country

Job Number#174235 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary

Lead the strategy, architecture, and delivery of complex Salesforce solutions for the FMCGindustry, ensuring scalable, secure, and business‑aligned CRM and customer experience platforms.

Key Responsibilities

Lead the development of Salesforce strategies and reference architectures

Define multi-cloud Salesforce roadmaps aligned with business objectives, technology landscapes, and industry best practices.

Salesforce Strategy & Architecture

Lead the development of Salesforce strategies and reference architectures

Solution Design & Implementation

Oversee the implementation of Salesforce solutions across Data Cloud, Marketing Cloud, Adobe Target, Sales, Marketing Activation tools and other Salesforce products

Ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards

Building Proof-Of-Concept (POC) to demonstrate working model

Omni channel marketing experience (email, sms, whatsapp, social media)

Integrate Salesforce applications with external systems using robust identity and access management, data architecture, and best-practice integration patterns (API-led, event-driven, batch, etc.).

Work with data lakes (Snowflake), data platforms, ERP or back-office systems, LMS systems, Loyalty Management, analytics tools (e.g., Domo, Tableau, Power BI), cloud platforms (primarily GCP), Cloud Run

Familiarity with platform authentication patterns (SAML, SSO, OAuth)

Knowledge of data integration tools and experience integrating

Secure & Scalable Application Development

Architect and guide the build of secure, scalable applications using sharing and security models, Lightning Web Components (LWC), Apex, Flow Builder, and related Salesforce development tools.

Enforce coding standards, governance, and performance best practices.

Platform Governance & DevOps

DevOps practices (CI/CD, automation, release management) on the Salesforce platform.

Define governance models for environments, change management, and platform adoption.

Stakeholder Management

Engage with business stakeholders to understand strategic business needs, present solution options, and manage expectations.

Business Development & Account Growth

Lead business development and sales activities to generate new opportunities and expand existing relationships within target accounts.

Contribute to proposals, solution demos, and executive presentations to support deal pursuits.

Delivery Leadership & People Management

Manage project teams, vendors, budgets, timelines, and quality assurance activities to ensure successful delivery.

Lead the delivery of high-quality solutions that meet and exceed client expectations.

Support the professional development of team members through coaching, mentoring, and constructive feedback.

Thought Leadership & Knowledge Management

Stay current on Salesforce, CRM, and industry trends, and translate them into actionable recommendations for clients.

Contribute to the firm’s intellectual capital by creating knowledge assets, playbooks, and accelerators on internal content platforms.

Required Skills & Qualifications

Bachelor’s degree in Computers science, Information technology or a related field.

Minimum years of experience: At least 8+ years in the relevant field.

Salesforce Certifications

Salesforce Application Architect and System Architect certifications (or equivalent experience with a clear path to achieving them).

Solution & Delivery Experience

Proven experience leading and delivering complex Salesforce solutions using Sales Cloud, Service Cloud, Marketing Cloud, and related products for 5–10+ clients in FMCG industries.

Integration & Ecosystem Expertise

Hands-on experience integrating Salesforce with:

Data platforms and data lakes

ERP or core enterprise systems

LMS, Loyalty systems

Analytics platforms

At least one major public cloud provider

Market & Regional Experience

Strong understanding of the CRM market and competitive landscape (Salesforce, SAP, Microsoft Dynamics, Oracle, Zoho, etc.)

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Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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