Sr. Support Engineer - Modern Work

Simform; Ahmedabad District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Free health insurance

Fully-equipped game zone

Affordable lunch service

Flexible work timing

Sponsorship for certifications/events

Job summary

A premier digital engineering company is seeking an experienced Sr. Support Engineer specializing in Microsoft Office 365 administration. The ideal candidate will manage and support Office 365 environments, ensuring best practices in security and performance. Candidates should have 7-8 years of experience and mandatory experience with Microsoft Distributors or CSP Partners. The company offers a thriving culture with flexible timing, health insurance, and opportunities for growth.

Qualifications

• 7–8 years of total IT experience with a strong focus on Microsoft Office 365 administration.
• Mandatory experience working with a Microsoft Distributor or Microsoft CSP Partner.
• Hands-on expertise in Exchange Online, SharePoint Online, Teams, and OneDrive.

Responsibilities

• Administer, manage, and support Microsoft Office 365 environments.
• Handle tenant setup, user management, and compliance configurations.
• Provide technical support and troubleshooting for Office 365 workloads.

Skills

Microsoft Office 365 administration

Exchange Online

SharePoint Online

Microsoft Teams

OneDrive

Troubleshooting

Customer handling

Job description

Job Title: Sr. Support Engineer - Modern Work
Experience: 7-8 years
Location: Ahmedabad, Gujarat
Department: Microsoft Modern Work / Cloud Services

About Simform: Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well‑recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work‑life balance that gives a sense of freedom and opportunity to grow.

Role Overview

We are looking to hire an experienced Modern Work Specialist with strong expertise in Microsoft Office 365 administration. The ideal candidate will have hands‑on experience working with a Microsoft Distributor or Microsoft CSP (Cloud Solution Provider) Partner, supporting enterprise and SMB customers across Microsoft Modern Work solutions.

Key Responsibilities

• Administer, manage, and support Microsoft Office 365 environments, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams
• Handle tenant setup, user management, license assignment, security policies, and compliance configurations
• Provide technical support, troubleshooting, and issue resolution for Office 365 workloads
• Work closely with internal teams, distributors, and Microsoft CSP ecosystems to deliver Modern Work solutions
• Support customer onboarding, migrations, and post‑deployment operations
• Ensure best practices for security, governance, and performance across Modern Work platforms
• Maintain documentation, SOPs, and operational processes

Required Skills & Experience

• 7–8 years of total IT experience with a strong focus on Microsoft Office 365 administration
• Mandatory experience working with a Microsoft Distributor or Microsoft CSP Partner
• Hands‑on expertise in Exchange Online, SharePoint Online, Teams, and OneDrive
• Good understanding of identity management (Azure AD / Entra ID), licensing, and security concepts
• Experience handling multiple customer tenants in a partner‑managed environment
• Strong troubleshooting, communication, and customer‑handling skills

Good to have

• Microsoft certifications related to Modern Work or Office 365 (preferred, not mandatory)
• Experience supporting enterprise or mid‑market customers
• Exposure to migrations (email, files, collaboration workloads)

Why Join Us

• Young Team, Thriving Culture
• Flat‑hierarchical, friendly, engineering‑oriented, and growth‑focused culture.
• Well‑balanced learning and growth opportunities
• Free health insurance.
• Office facility with a fully‑equipped game zone, in‑office kitchen with affordable lunch service, and free snacks.
• Sponsorship for certifications/events and library service
• Flexible work timing, leaves for life events, WFH, and hybrid options