Sr. Support Engineer - L2, L3 (Java, scripting, SQL)

JDA Software; Pune District; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Blue Yonder seeks a Support Engineer in Pune for the BYN team. You will own customer issues end-to-end, perform deep troubleshooting across application, database, and cloud layers, and contribute to automation and process improvements.

Collaboration with TAMs, Engineering, and DevOps is essential to ensure service quality and customer satisfaction. Requires strong SQL/Oracle skills, database tuning expertise, and 4.5–9 years of experience in production support with a proactive, ownership-driven

Qualifications

• Strong expertise in SQL/Oracle and database performance tuning.
• Experience in production application support and incident management.

Responsibilities

• Own customer issues end-to-end, especially high-impact incidents.
• Perform deep technical troubleshooting across application, database, and cloud layers.
• Conduct root cause analysis and implement preventive measures.
• Monitor system health and identify improvement opportunities using metrics.
• Drive automation and efficiency improvements in support processes.
• Mentor junior engineers and contribute to knowledge sharing.

Skills

SQL/Oracle

DB performance tuning

Production support

Incident management

APIs integration troubleshooting

Scripting/automation (Python, Shell, P

Tools

AppDynamics

Splunk

Kibana

JIRA

GitHub

Jenkins

Unix

Job description

Overview

We are looking for a Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.

Scope

Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members

Our current technical environment

Databases: SQL, Oracle Cloud: Microsoft Azure, Oracle Cloud Technologies: Java, APIs, SQL, UNIX Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell) Architecture: Multi-tier client-server systems, load balancers, middleware integrations

What you’ll do

Own customer issues end-to-end, especially high-impact and complex incidents Perform deep technical troubleshooting across application, database, and cloud layers Conduct root cause analysis and implement preventive measures Monitor system health and identify improvement opportunities using metrics and trends Optimize system performance (DB tuning, query optimization, application performance) Support go-live and post-implementation transitions with strong operational readiness Drive automation and efficiency improvements in support processes Mentor junior engineers and contribute to technical knowledge sharing

What we are looking for

Strong expertise in SQL/Oracle and database performance tuning Experience in production application support and incident management

Total experience : 4.5 - 9 years Location: Pune Hybrid Immediate joiners Good understanding of cloud technologies Hands-on experience with monitoring tools Strong troubleshooting skills across application, integration, and infrastructure layers Knowledge of APIs/integration troubleshooting Scripting/automation experience (Python, Shell, PowerShell) is a plus Excellent communication, collaboration, and customer management skills Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

Trademark notice

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254