Sr. Support Engineer - L2, L3 (Java, scripting, SQL)

Blue Yonder; Maharashtra; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Blue Yonder is seeking a Support Engineer to join the BYN team in Pune on a hybrid basis. You will own customer issues end-to-end, perform deep technical troubleshooting across application, database, and cloud layers, and drive improvements to ensure high service quality and customer satisfaction.

As a key SME, you will mentor peers, contribute to automation initiatives, and help ensure smooth go-live and post-implementation transitions for customers.

Qualifications

• 4.5–9 years total experience in relevant roles.
• Strong SQL/Oracle and database performance tuning experience.
• Experience in production application support and incident management.
• Proactive ownership with cloud, API/integration troubleshooting.

Responsibilities

• Own customer issues end-to-end, including high-impact incidents.
• Troubleshoot across application, database, and cloud layers.
• Perform root cause analysis and implement preventive measures.
• Monitor system health using metrics and trends.
• Drive automation and efficiency in support processes.
• Mentor junior engineers and share knowledge.

Skills

SQL/Oracle

Incident management

Cloud technologies

Monitoring tools

Scripting

Tools

JIRA

GitHub

Jenkins

Job description

We are looking for a Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.

Scope

Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members

Our Current Technical Environment

• Databases: SQL, Oracle
• Cloud: Microsoft Azure, Oracle Cloud
• Technologies: Java, APIs, SQL, UNIX
• Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana
• Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell)
• Architecture: Multi-tier client-server systems, load balancers, middleware integrations

What You’ll Do

• Own customer issues end-to-end, especially high-impact and complex incidents
• Perform deep technical troubleshooting across application, database, and cloud layers
• Conduct root cause analysis and implement preventive measures
• Monitor system health and identify improvement opportunities using metrics and trends
• Optimize system performance (DB tuning, query optimization, application performance)
• Support go-live and post-implementation transitions with strong operational readiness
• Drive automation and efficiency improvements in support processes
• Mentor junior engineers and contribute to technical knowledge sharing

What We Are Looking For

• Strong expertise in SQL/Oracle and database performance tuning
• Experience in production application support and incident management
• Total experience : 4.5 - 9 years
• Location: Pune Hybrid
• Immediate joiners
• Good understanding of cloud technologies
• Hands-on experience with monitoring tools
• Strong troubleshooting skills across application, integration, and infrastructure layers
• Knowledge of APIs/integration troubleshooting
• Scripting/automation experience (Python, Shell, PowerShell) is a plus
• Excellent communication, collaboration, and customer management skills
• Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.