Sr Specialist, TPA

Gartner; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Professional development

Unlimited growth opportunities

Job summary

Gartner in Gurugram is seeking a seasoned Associate for Global Sales Services Operations (GSSO). You will support regional account assignment processes, drive data-backed improvements, and collaborate with Sales and Marketing to optimize routing and performance.

The role emphasizes analytical problem solving, proficiency with Anaplan, Excel, and Power BI, and strong English communication. A fast-paced, deadline-driven environment awaits.

Qualifications

• An MBA or Bachelor's degree, with 3+ years of experience.
• Practical understanding of Microsoft Office suite. Knowledge of Power BI and Macros is a plus.
• Practical, intuitive problem solving and the ability to translate queries and reported issues into process improvement insights through analysis
• Proficiency in English with excellent verbal and written communication skills.
• A strong mix of thought leadership and business acumen, with a proven track record of delivering outstanding results.
• Strong collaboration skills; be a self-starter who can anticipate business needs and proactively work on them
• The ability to work effectively and efficiently in a fast-paced, deadline-driven environment.
• Strong time management skills, with the ability to prioritize workload, meet deadlines, and produce accurate results.

Responsibilities

• Execute business-critical Account Assignment operations and train larger teams.
• Ensure quick and accurate assignment of new accounts to Sales, improving speed-to-lead.
• Use routing logic and data sources to assign accounts to the right salesperson.
• Perform quality checks on account assignments and identify improvement opportunities.
• Analyse and improve account assignment processes by root-cause analysis.
• Drive high-complexity projects with minimal guidance.
• Conduct data analysis and support reporting needs for business decisions.
• Become proficient with data tools and internal apps like Anaplan, Excel, Power BI.
• Communicate with Sales Managers and reps for swift responses and resolutions.
• Collaborate to set performance goals aligned with strategy.
• Develop tools and training materials to capture knowledge.

Skills

Power BI

Excel

Macros

English

Education

MBA or Bachelor degree

Tools

Anaplan

Excel

Power BI

Job description

Job Summary

Global Sales Services Operations (GSSO) is the team that helps shape Gartners mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, youll be at the forefront of the ongoing transformation of Gartners Sales and Services teams, which delivers approximately 3B in annual business and technology insights revenue. You will partner with business leaders across Gartner to support global Sales and Services teams comprised nearly 9,000 associates and which sell to and service every major function across the enterprise.

What you will do

• Regional account assignment:
  • Execute business-critical Account Assignment operations and support the leadership team in process changes and related training for larger teams.
  • Ensure quick and accurate assignment of new accounts to the Sales team, enhancing the seller/customer experience and improving speed-to-lead rates.
  • Understand key operational metrics and use available data to identify the right salesperson, applying the appropriate routing logic for account assignment.
  • Perform quality checks on account assignments based on defined routing logic and data sources and identify opportunities for individual and process improvements.
• Analytical problem solving:
  • Analyse and improve account assignment processes by identifying root causes of problems identified or escalations by sales and marketing teams to ensure fixes are implemented.
  • Drive high-complexity projects with minimal guidance, independently executing assigned work streams.
  • Conduct data analysis and support reporting needs, as well as provide ad-hoc data critical for business decisions.
  • Become proficient with data tools and internal applications, including Anaplan, Excel, and Power BI.
• Stakeholder management:
  • Communicate efficiently with Sales Managers and representatives, providing swift and accurate responses and resolutions.
  • Collaborate with leadership to establish and report performance goals that align with Sales Strategy operational objectives.
  • Develop and maintain tools, resources, and training materials within processes, contributing to knowledge capture and documentation.

What you will need

• An MBA or Bachelor s degree, with 3+ years of experience. Relevant experience in service operations is preferred.
• Practical understanding of Microsoft office suit. Knowledge of Power BI and Macros is a plus.
• Practical, intuitive problem solving and the ability to translate queries and reported issues into process improvement insights through analysis
• Proficiency in English with excellent verbal and written communication skills.
• A strong mix of thought leadership and business acumen, with a proven track record of delivering outstanding results.
• Strong collaboration skills; be a self-starter who can anticipate business needs and proactively work on them
• The ability to work effectively and efficiently in a fast-paced, deadline-driven environment.
• Strong time management skills, with the ability to prioritize workload, meet deadlines, and produce accurate results.

What you will get

• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities