Sr. Specialist - L&D Operations

jda; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

jda is seeking an experienced Learning Operations Specialist to enable scalable and reliable learning programs. You will partner with business units to identify capability gaps, translate them into learning priorities, and support execution through platforms, analytics, automation, and infrastructure.

You will manage SharePoint content, LMS operations (CSOD preferred), and learning environments, ensure data quality for dashboards, and build automation using Power Automate to improve efficiency

Qualifications

• 8–12 years of experience in Learning & Development or LMS operations.
• Ability to translate business needs into learning plans and manage multiple initiatives.
• Hands-on experience with SharePoint sites and learning content repositories.
• Experience provisioning VM environments for training programs (Azure preferred).
• Strong Power BI and Excel skills for dashboards and analytics.
• Experience using Power Automate for workflows.

Responsibilities

• Partner with business units to assess capability gaps and learning priorities.
• Define learning strategies aligned with business objectives.
• Translate stakeholder requirements into practical learning initiatives and plans.
• Manage SharePoint content, permissions, and learning resources.
• Provision and manage VM environments for training programs.
• Create analytics, dashboards, and reports using Power BI.
• Automate repetitive learning operations with Power Automate.
• Oversee CSOD LMS operations, course setup, catalog maintenance, and reporting.

Skills

Stakeholder management

Communication

Problem solving

Documentation

Attention to detail

Education

Bachelor’s degree in business, HR, learning, IT, CS, engineering, or related field

Tools

SharePoint

Azure

Cornerstone OnDemand (CSOD)

Power BI

Power Automate

Excel

Job description

Scope:

This role is responsible for enabling scalable, reliable, and business-aligned learning operations. The position partners with business units and learning stakeholders to identify capability needs, translate them into learning priorities, and support execution through platforms, analytics, automation, and infrastructure. The role also ensures learning sites, LMS processes, reporting assets, and training environments remain accurate, accessible, stable, and fit for purpose.

What You’ll Do

• Partner with business units to assess capability gaps and understand skill-development priorities.


• Define and support learning strategies that align with business objectives, team priorities, and workforce capability needs.


• Translate stakeholder requirements into practical learning initiatives, delivery plans, platform actions, and measurable outcomes.

Platform & SharePoint Content Management

• Manage and maintain SharePoint sites, document libraries, permissions, and learning-team repositories.


• Maintain content structure, navigation, access governance, and learning resource availability across SharePoint environments.


• Support creation, update, and troubleshooting of digital learning pages, folders, libraries, and shared assets.


• Ensure content is organized, current, and easy for stakeholders, facilitators, and learners to access.

Learning Infrastructure Support

• Provision, configure, and manage virtual machines required for training programs.


• Ensure VM environments are updated, stable, accessible, and aligned with training requirements before delivery.


• Coordinate issue resolution for VM access, performance, environment readiness, and learner/facilitator support needs.


• Maintain readiness checks and environment-support documentation for recurring training programs.

Analytics, Dashboards & Reporting

• Perform analytics tasks for learning programs and the department, including dashboards, insights, and data extraction using Power BI.


• Build or maintain reports that show participation, completion, feedback, usage, trends, and learning-program effectiveness.


• Convert learning data into actionable insights for stakeholders, leadership updates, and operational reviews.


• Support data quality, reporting consistency, and recurring reporting cycles for learning teams.

Automation & Process Improvement

• Use Power Automate to simplify repetitive learning operations, notifications, approvals, data movement, and stakeholder communications.


• Identify opportunities to automate manual processes across learning delivery, reporting, reminders, and follow-ups.


• Document automation logic, dependencies, and handover steps to ensure continuity and supportability.


• Apply a continuous-improvement mindset to improve learner experience, facilitator support, and operational efficiency.

Learning Management System Operations

• Manage end-to-end Learning Management System operations, preferably in Cornerstone OnDemand (CSOD).


• Support course setup, catalog maintenance, assignments, audience management, reporting, learner queries, and operational troubleshooting.


• Coordinate with platform owners, IT, vendors, and learning stakeholders to resolve LMS issues and improve platform usage.


• Maintain LMS process documentation, standard operating procedures, and data/reporting governance where applicable.

What We are Looking For

• Bachelor’s degree in business, HR, learning, information technology, computer science, engineering, or a related field.


• 8-12 years of Experience working in Learning & Development, learning technology operations, LMS administration, or learning-business-partner roles.


• Ability to assess capability gaps, translate business needs into learning plans, and manage multiple learning initiatives with stakeholders.


• Hands-on experience managing SharePoint sites, libraries, permissions, and structured learning content repositories.


• Experience provisioning or coordinating virtual machine environments for training programs, preferably using Azure or similar platforms.


• Strong Power BI and Excel skills for dashboards, insights, data extraction, and learning-program analytics.


• Practical experience with Power Automate or similar workflow automation tools.


• End-to-end LMS operations experience; Cornerstone OnDemand (CSOD) experience is preferred.


• Strong communication, documentation, stakeholder-management, and problem-solving skills.


• Ability to work in a global, fast-paced environment and manage priorities with attention to detail.

Additional Skills

• Experience supporting CSOD integrations, reporting, learning assignments, or platform enhancement initiatives.


• Exposure to Azure or cloud-based lab/training environments.


• Experience creating Power BI dashboards for learning, HR, operations, or business stakeholders.


• Experience building Power Automate flows for email communication, data updates, approval routing, or learning operations.


• Familiarity with ServiceNow requests, access support, incident handling, or learning platform support tickets.

Our Values

Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.