Sr. Specialist II, Gainsight Administrator

NextGen Healthcare India Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NextGen Healthcare is seeking a Sr. Specialist II, Systems Administrator in Bengaluru to oversee strategic and operational management of critical system platforms, ensuring scalable and reliable operation for cross-functional teams.

You will lead a team of three administrators/analysts, drive governance, change-management, and build dashboards and health scores to deliver actionable insights. Collaboration with executives and business units is essential to translate requirements into scalable

Qualifications

• Bachelor's Degree or equivalent required.
• 6–8 years of platform administration experience.
• Experience leading a small technical/operational team.

Responsibilities

• Lead the platform administration and optimization of system platforms.
• Oversee a team of three administrators/analysts and ensure timely delivery.
• Collaborate with functional and executive teams to translate requirements into scalable solutions.
• Develop dashboards, reports, and health scores to drive insights.
• Drive process improvements and program management across the organization.

Skills

Leadership

Analytical skills

Project management

Stakeholder communication

ETL workflows

System administration

Team mentoring

Education

Bachelor's Degree

Job description

Job Description:

The Sr. Specialist II, Systems Administrator is responsible for the strategic and operational management of system platforms, ensuring it effectively supports functional, and cross-functional stakeholders.

Platform Administration & Optimization

Serve as the primary administrator for system platforms, overseeing configuration, rule creation, CTAs, Playbooks, Success Plans, Surveys, Journey Orchestrator programs, and dashboards. Manage and optimize data integrations between system platforms, product usage data sources, and other operational platforms. Ensure overall platform scalability, data quality, and system performance, proactively identifying opportunities for enhancement. Maintain and enforce governance standards, documentation, and change-management processes.

Team Leadership

Lead a team of three system administrators/analysts, setting priorities, distributing workload, and ensuring quality and timely delivery of all projects. Provide coaching, mentorship, performance feedback, and ongoing skill development for team members. Oversee sprint planning, backlog grooming, and project execution to align with organizational timelines and objectives. Promote a culture of operational excellence, accountability, and continuous improvement.

Stakeholder Collaboration

Partner closely with functional teams, and Executive Leadership to understand business requirements and translate them into scalable system solutions. Act as a subject matter expert for platform capabilities, best practices, and strategic opportunities. Communicate roadmap updates, system changes, and key performance insights to stakeholders.

Reporting, Analytics & Insights

Develop and maintain dashboards, reports, and health scores to provide actionable insights into customer engagement, risk, lifecycle progression, and retention. Ensure KPIs and customer data models are consistently defined and aligned across teams. Provide analysis and insights that support forecasting, account reviews, and operational planning.

Process Improvement & Program Management

Drive improvements to the customer journey by implementing platform programs that enhance onboarding, adoption, engagement, and retention. Identify operational gaps and create scalable processes that streamline activities across your assigned functional organization. Monitor outcomes of system automations and programs, iterating to improve performance. Perform other duties that support the overall objective of the position.

Education

Bachelor's Degree. Or, any combination of education and experience which would provide the required qualifications for the position.

Experience

6-8 years of experience in platform administration. Demonstrated experience leading or mentoring a small technical or operational team.

Knowledge, Skills & Abilities

Knowledge of: Strong understanding of processes, lifecycle management, and modeling. Proficiency with system platforms, data integrations, and ETL workflows. Skill in: Excellent analytical, organizational, and project-management skills. Effective communication and leadership skills. Ability to: Translate business requirements into technical solutions and communicate effectively with both technical and non-technical stakeholders.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. NextGen is the healthcare technology partner for diverse ambulatory practices with evolving business needs. We are uniquely equipped to make it easier when things get complex—combining performance at scale with operational flexibility. This empowers practices to become confident, capable and ready for whatever comes next.