Sr. Specialist, Client Operations

BNY; Pune District; Presencial; INR 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

BNY Mellon in Pune seeks a Senior Specialist, Client Operations to support Investment Managers, clients and the Middle Office. This role focuses on resolving complex day-to-day issues, coordinating with internal teams, and ensuring timely execution of requests while delivering high-quality service to a specialized client base.

Strong knowledge of trade life cycle, settlement, cash processing and investigations, plus experience with MT103/202/910/540/304 SWIFT messages, will help drive process

Formación

• Strong knowledge of trade life cycle, settlement, cash processing and investigations.
• Experience with SWIFT messages MT103, MT202, MT910, MT540, MT304.
• Efficient, structured, independent and autonomous working style.
• Ability to motivate and develop people.
• Lead change initiatives and drive process improvements.
• Client focused, efficient and proactive.

Responsabilidades

• Monitor and resolve complex day-to-day issues with Investment Managers, clients and Middle Office.
• Coordinate with internal resources and teams at BNY Mellon.
• Support clients and Investment Managers in addressing complex operational issues within timelines.
• Provide information on BNY Mellon products and services.
• Act as escalation contact for the team.
• Suggest process improvements.
• Communicate any significant changes in client relationships promptly.
• Assist with back-up functions and cross-functional training.
• Manage moderately complex client accounts.
• Be flexible to meet client deadlines.
• Lead training plans and execute them.

Conocimientos

Trade life cycle

Trade settlement

Cash processing

Investigations

MT103

MT202

MT910

MT540

MT304

Independent working

Descripción del empleo

We re seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Pune.

In this role, you ll make an impact in the following ways:

• Work with external Investment Managers, clients and Middle Office, to monitor and resolve more complex day-to-day issues while coordinating with appropriate resources /teams at BNY Mellon.
• Supports Investment Managers, clients and Middle Office, in addressing more complex operational and technical issues and ensuring requests are executed within the timeline.
• Applies intermediate problem-solving skills, experience, and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Provides Investment Managers, clients and Middle Office, information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Act as an escalation contact for the team.
• Recommends process improvements.
• Inform the Back-up promptly about any significant changes in the client relationship.
• Prompt communication/escalation of extraordinary, difficult, and risk-laden client inquiries, as well as complaints
• Preparedness to take on back-up functions.
• Supports multiple, moderately complex client accounts.
• Flexible to extend to meet Investment Managers / Clients Expectations.
• Work on training plan and execution.

To be successful in this role, we re seeking the following:

• Strong knowledge of Trade life cycle, trade settlement, Cash processing and investigations.
• Experience in dealing with swift messages MT103, MT202, MT910, MT540, MT304 ..
• Efficient, structured, independent, and autonomous working.
• Flexible to extend to meet client deadlines.
• Adherence to the internal control, reporting and compliance guidelines.
• Ability to motivate and develop people.
• Lead change initiatives.
• Leadership Skill
• Client focused, Efficient and proactive