Senior Specialist, Production Services Application Support Analyst

BNY; Pune District, Pimpri-Chinchwad; Presencial; INR 1.500.000 - 1.900.000; Jornada completa

Descripción de la vacante

BNY is seeking a Senior Specialist in Production Support to join the Global Clearing team in Pune. The role focuses on supporting production applications in a 24x7 environment with on-call rotation, performing thorough troubleshooting and root-cause analysis across application, OS, and infrastructure layers.

The ideal candidate has 6–12 years in production support (L2) for mainframe and Java, with COBOL/JCL/DB2/CICS/VSAM and Java/RESTful Web Services proficiency.

Formación

• Bachelor's degree in computer science or related discipline or equivalent work experience.
• 6–12 years in production support (L2) for mainframe and Java technologies.
• Proficiency in COBOL, JCL, DB2, CICS, and VSAM for mainframe environments.
• Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux.
• Experience with monitoring tools (Splunk, AppDynamics), ticketing systems (ServiceNow), and version control (Git/Windsurf).
• Strong analytical, troubleshooting, and communication skills in high-pressure 24x7 environments.

Responsabilidades

• Provide production support in a 24x7 environment with on-call rotation.
• Conduct troubleshooting and root-cause analysis across application, OS, and infrastructure layers; drive incidents to resolution.
• Define and tune SLIs/SLOs; monitor, alert, and enable observability improvements.
• Perform problem management, post-incident reviews, and implement corrective actions.
• Lead release and change management activities including deployment validation and rollback planning.
• Collaborate with development, QA, operations, and infrastructure teams; document runbooks and runbooks.

Conocimientos

Production support

Troubleshooting

Root-cause analysis

Communication

On-call support

Capacity planning

Educación

Bachelor's degree in computer science or related discipline

Herramientas

Splunk

AppDynamics

ServiceNow

Git/Windsurf

Descripción del empleo

Senior Specialist, Production Support

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Job Description

Senior Specialist, Production Support

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Specialist, Production Support to join our Global Clearing team. This role is located in Pune.

In this role, you'll make an impact in the following ways:

• Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support.
• Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution.
• Hands-on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise.
• Problem management experience, including post-incident reviews, corrective/preventive actions, and tracking issues to closure.
• Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO).
• Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements.
• Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non-technical stakeholders.
• Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications.

To be successful in this role, We're seeking the following:

• Education: Bachelor's degree in computer science or related discipline, or equivalent work experience required.
• AI: Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem-solving, and support workflows
• Experience: 6-12 years in production support (L2) for both mainframe and Java technologies.
• Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM.
• Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments.
• Tools: Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf).
• Soft Skills: Strong analytical, troubleshooting, and communication skills, with experience in high-pressure 24x7 environments

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.