Senior Specialist Client Operations

BNY; Pune District; Presencial; INR 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

BNY is seeking a Senior Specialist, Client Operations in Pune to support Investment Managers, clients and Middle Office by monitoring and resolving complex issues and ensuring timely execution.

The role requires strong knowledge of trade life cycle, swift messages, and a proactive, client-focused approach. You will collaborate across teams to deliver high-quality service and contribute to process improvements.

Formación

• Strong knowledge of trade life cycle, settlement, cash processing and investigations.
• Experience handling MT103, MT202, MT910, MT540, MT304 and similar Swift messages.
• Independent, disciplined and proactive worker.
• Ability to meet deadlines with clients and internal teams.
• Adherence to internal control and compliance guidelines.
• Motivate and develop people; lead change initiatives.
• Client-focused and proactive in service delivery.

Responsabilidades

• Monitor and resolve complex day-to-day issues with external Investment Managers, clients and Middle Office, coordinating with appropriate resources at BNY Mellon.
• Support Investment Managers, clients and Middle Office in addressing complex operational and technical issues to ensure timely execution.
• Escalate issues as needed and act as escalation contact for the team.
• Recommend process improvements to increase efficiency and accuracy.
• Contribute to training plans and their execution.
• Collaborate across teams to provide information on BNY products and services.

Conocimientos

Trade life cycle

MT messages

Problem-solving

Communication

Client service

Process improvement

Descripción del empleo

Job Description

We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

• Work with external Investment Managers, clients and Middle Office, to monitor and resolve more complex day-to-day issues while coordinating with appropriate resources /teams at BNY Mellon.
• Supports Investment Managers, clients and Middle Office, in addressing more complex operational and technical issues and ensuring requests are executed within the timeline.
• Applies intermediate problem-solving skills, experience, and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Provides Investment Managers, clients and Middle Office, information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Act as an escalation contact for the team.
• Recommends process improvements.
• Inform the Back-up promptly about any significant changes in the client relationship.
• Prompt communication/escalation of extraordinary, difficult, and risk-laden client inquiries, as well as complaints
• Preparedness to take on back-up functions.
• Supports multiple, moderately complex client accounts.
• Flexible to extend to meet Investment Managers / Clients Expectations.
• Work on training plan and execution.

To be successful in this role, we’re seeking the following:

• Strong knowledge of Trade life cycle, trade settlement, Cash processing and investigations.
• Experience in dealing with swift messages MT103, MT202, MT910, MT540, MT304 ..
• Efficient, structured, independent, and autonomous working.
• Flexible to extend to meet client deadlines.
• Adherence to the internal control, reporting and compliance guidelines.
• Ability to motivate and develop people.Lead change initiatives.
• Leadership Skill
• Client focused, Efficient andproactive

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.