Sr. Solutions Developer

Encore Capital Group; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Encore Capital Group is seeking a Sr. Solutions Developer to design, configure, operate and maintain Pega Cloud Platform Applications. You will analyze processes and advise on the right solutions to meet business goals and ensure scalable, compliant architectures.

You will lead design and development using Pega Customer Service or Quadient Inspire, owning solution design, and guiding junior developers while contributing to best practices and templates across the platform.

Qualifications

• Bachelor's degree in Computer science or relevant field.
• Minimum 5 years of experience in developing workflows, macros/VBA, SQL queries, and template design.

Responsibilities

• Lead design, development, and configuration of complex solutions using Pega Customer Service or Quadient Inspire.
• Own technical solution design by evaluating options, risks, and approaches aligned to standards.
• Build, test, and review workflows and configurations for scalability and performance.
• Contribute to improving development practices, templates, and documentation.
• Provide technical guidance and informal mentoring to other developers.

Skills

Pega Customer Service

Quadient Inspire

Workflow design

Data mapping

Quadient Designer/Interactive

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science / Information Technology (preferred)

Tools

Pega CSSA

Quadient Inspire Designer

Inspire Interactive

Inspire Content Manager

Job description

A Sr. Solutions Developer is a senior role in charge of designing, configuring, operating, and maintaining Pega Cloud Platform Applications.
They objectively analyze desired processes and outcomes and advise on the right solutions to achieve specific business, department, team, or functional goals.

RESPONSIBILITIES

Lead the design, development, and configuration of complex solutions using the assigned platform (Pega Customer Service OR Quadient Inspire). 40%

Own technical solution design by evaluating options, identifying risks, and recommending approaches aligned to business and architectural standards. 20%

Build, test, and review workflows, templates, or configurations to ensure scalability, performance, compliance, and reusability. 20%

Contribute to improving development practices, standards, templates, and documentation for the assigned platform. 10%

Provide technical guidance and informal mentoring to other developers within the team. 5%

Perform other duties, as assigned. 5%

MINIMUM REQUIREMENTS

EDUCATION: Bachelor's FIELD OF STUDY: Computer science or relevant field

EXPERIENCE: Minimum 5 years of work experience with developing workflows, writing macros/ VBA, writing SQL queries, designing templates

Pega Track (Preferred)

• Advanced experience with Pega Customer Service or other Pega applications
• Experience designing end‑to‑end workflows, service case hierarchies, and integrations
• Pega Certified Senior System Architect (CSSA) or equivalent experience

Quadient Track (Preferred)

• Advanced experience with Quadient Inspire
• Experience designing complex, reusable templates and communication workflows
• Strong knowledge of data mapping, conditional logic, and output formats
• Advanced Quadient Designer/ Interactive certification

PREFERRED QUALIFICATIONS

EDUCATION: Master's or Advanced FIELD OF STUDY: Computer Science, Information Systems, Information Technology

EXPERIENCE: Minimum 5 years of work experience in software development or similar IT role

CERTIFICATION(S): Pega Certified System Architect; Quadient Inspire Designer (advanced) and Interactive (advanced), Inspire Content Manager

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail]