Sr. Software Technologist (Service Now Development)

Philips International; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Philips in Bengaluru invites experienced ServiceNow developers to join as Sr. Software Technologist (ServiceNow Development).

You will design and deliver AI-enabled features on the Now platform, including Predictive Intelligence, Virtual Agent, and AIOps, while ensuring scalable, maintainable solutions. You will collaborate with product managers and architects to translate business use cases into practical AI workflows, extend modules like ITSM/ITOM/HRSD, and build robust integrations via

Qualifications

• 3–7+ years hands‑on ServiceNow development experience.
• Proven experience delivering AI features on the ServiceNow platform, including: Deploying OOTB AI capabilities in production and building custom AI or intelligent automation features.
• Strong proficiency in: JavaScript (ServiceNow scripting) Script Includes, Business Rules, Client Scripts, Flow Designer.
• Experience with ServiceNow AI features such as Predictive Intelligence, Virtual Agent, Now Assist, or AIOps.
• Solid experience building integrations using REST APIs and IntegrationHub.
• Strong understanding of ServiceNow data model and platform architecture.

Responsibilities

• Develop and maintain custom applications and enhancements on ServiceNow.
• Extend existing ServiceNow modules (ITSM, CSM, ITOM, HRSD, etc.) with AI capabilities.
• Ensure scalability, performance, and maintainability of AI and non-AI solutions.
• Follow ServiceNow best practices for scripting, configuration, and upgrades.
• Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs and IntegrationHub spokes.

Skills

ServiceNow development

AI feature delivery

REST APIs

JavaScript (ServiceNow scripting)

Workflow automation

Tools

Flow Designer

IntegrationHub

Script Includes

Business Rules

Client Scripts

REST/SOAP APIs

Job description

Sr. Software Technologist (ServiceNowDevelopment)

Job Description

Key Responsibilities

• AI & Intelligent Automation
• Implement and configure ServiceNow out-of-the-box AI features, including (but not limited to): Predictive Intelligence (classification, routing, recommendations)
• Virtual Agent & conversational AI Now Assist / GenAI capabilities
• AIOps, anomaly detection, and event intelligence
• Design and develop custom AI-driven features on the ServiceNow platform using: Script Includes, Business Rules, Flow Designer, and IntegrationHub
• Custom ML models or external AI services integrated into ServiceNow
• Translate business and service use cases into practical AI-enabled workflows.

Platform Development & Customization

• Develop and maintain custom applications and enhancements on ServiceNow
• Extend existing ServiceNow modules (ITSM, CSM, ITOM, HRSD, etc.) with AI capabilities
• Ensure scalability, performance, and maintainability of AI and non-AI solutions
• Follow ServiceNow best practices for scripting, configuration, and upgrades

Integrations

• Build and maintain integrations between ServiceNow and external systems using: REST/SOAP APIs IntegrationHub spokes and custom connectors
• Integrate ServiceNow with external AI/ML services (e.g., cloud AI platforms, LLMs, analytics services) where native capabilities are insufficient

Collaboration & Delivery

• Work closely with product managers, architects, and stakeholders to define AI use cases
• Support end-to-end delivery: design, build, test, deploy, and optimize AI features
• Contribute to platform governance, documentation, and knowledge sharing
• Stay current with new ServiceNow AI releases and capabilities and proactively recommend improvements

Required Qualifications

• 3–7+ years of hands‑on ServiceNow development experience
• Proven experience delivering AI features on the ServiceNow platform, including: Deploying OOTB AI capabilities in production Building custom AI or intelligent automation features
• Strong proficiency in: JavaScript (ServiceNow scripting) Script Includes, Business Rules, Client Scripts, Flow Designer
• Experience with ServiceNow AI features such as Predictive Intelligence, Virtual Agent, Now Assist, or AIOps
• Solid experience building integrations using REST APIs and IntegrationHub
• Strong understanding of ServiceNow data model and platform architecture

Preferred / Nice-to-Have

• Experience integrating ServiceNow with external AI/ML or GenAI platforms
• Familiarity with LLMs, prompt engineering, or conversational AI design
• ServiceNow certifications (e.g., CSA, CAD, CIS, or AI-related certifications)
• Experience in large enterprise or regulated environments Exposure to healthcare, customer service, or IT operations use cases

What Success Looks Like in This Role

• AI features go live quickly and reliably on the ServiceNow platform
• Out-of-the-box AI capabilities are fully utilized and optimized, not left unused
• Custom AI features deliver measurable improvements in efficiency, quality, or user experience
• ServiceNow becomes a smart, AI-enabled platform, not just a workflow tool #LI #HealthcareInformatics #AI

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights