Sr. Software Engineer L4

Data Direct Networks; Pune District; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Vacation plans

Holidays

Bonus programs

Tuition reimbursement

Employee referral program

Medical, dental and vision benefits

Paid leave programs

Awards and recognition

Job summary

Data Direct Networks seeks a Senior Software Engineer – Infinia L4 to serve as an escalation point for complex issues spanning enterprise and hyperscale environments. This hands-on role demands deep technical expertise and a passion for scalable distributed systems.

You will partner with Engineering, Product Management, and Field teams to drive root-cause analysis, define best practices, and improve product resiliency, while leveraging AI tools to accelerate diagnostics and improve support for

Qualifications

• 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
• Deep understanding of file systems (S3, POSIX, NFS), storage performance, and Linux kernel internals.
• Scripting and coding using Python, Go, C++.
• Hands-on experience with troubleshooting on Linux.
• Exposure to RDMA, NVMe-oF, or high-performance networking stacks.
• Exceptional communication and executive reporting skills.

Responsibilities

• Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
• Act as one of the technical escalation points for Infinia incidents — especially in production-impacting scenarios.
• Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams.
• Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
• Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
• Reproduce complex customer issues and propose product improvements or workarounds.
• Author and maintain detailed runbooks, performance tuning guides, and RCA documentation.
• Feed real-world support insights back into the development cycle to improve reliability and diagnostics.
• Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
• Translate technical issues into executive-ready summaries and business impact statements.
• Participate in post-mortems and executive briefings for strategic accounts.
• Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.
• Delivering training to customer support and field engineering

Skills

Distributed systems

Linux

Communication

Tools

Python

Go

C++

Scripting

Job description

We are on our way to being the first company to power 1 MILLION GPUs and want world-class talent to join our amazing team!

The world is moving faster than ever, and yet, it will never move this slowly again. We are at the forefront of an incredible technological revolution but, at its core, it is fueled by incredible people. People like you.

1,000 Global Employees

11kHappy Customers

16International Offices

We’re Looking for the Best and Brightest

We are the world’s leading data intelligence platform that reliably accelerates massive datasets for actionable real-time insights. Join our team to help the best and brightest minds tackle the world’s biggest challenges in business, science, medicine, academia and government.

Do What Can’t be Done

For the past 20 years, our team has kept us at the forefront of storage technology and has provided the foundation for enabling researchers to push the limits of “what can be done.”
These innovations take research and discovery to the next level, enabling them to discover cures to disease, observe global warming patterns, model innovative automotive and aerospace designs, discover new sources of energy, make communities safer, and accelerate business results across a wide variety of industries.

DDN Helps Build Your Future, Too

At DDN, we understand our customers’ diverse needs. Whether you’re a data scientist, IT professional, executive, or researcher, our solutions empower you with cutting‑edge technology and unparalleled support.

• Highly Competitive Vacation Plans
• Paid Holidays
• Bonus Programs
• Tuition Reimbursement
• Employee Referral Program
• Excellent Medical, Dental and Vision Benefits
• Paid Leave Programs
• Anniversary and Recognition Awards

Sr. Software Engineer L4

Location

Employment Type

Full time

Location Type

On-site

As a Senior Software Engineer – Infinia L4, you’ll be an escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system challenges at scale. This role is part of the Infinia Core engineering team.

You’ll collaborate with Engineering, Product Management, and Field teams to drive root cause resolutions, define architectural best practices, and continuously improve product resiliency. Leveraging AI tools and automation, you’ll reduce time-to-resolution, streamline diagnostics, and elevate the support experience for strategic customers.

Key Responsibilities

• Technical Expertise & Escalation Leadership
• Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
• Act as one of the technical escalation points for Infinia incidents — especially in production-impacting scenarios.
• Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams.
• Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
• Product Knowledge & Value Creation
• Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
• Reproduce complex customer issues and propose product improvements or workarounds.
• Author and maintain detailed runbooks, performance tuning guides, and RCA documentation.
• Feed real-world support insights back into the development cycle to improve reliability and diagnostics.
• Customer Engagement & Business Enablement
• Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
• Translate technical issues into executive-ready summaries and business impact statements.
• Participate in post-mortems and executive briefings for strategic accounts.
• Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.
• Delivering training to customer support and field engineering

Required Qualifications

• 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
• Deep understanding of file systems (S3, POSIX, NFS), storage performance, and Linux kernel internals.
• Scripting and Coding using Python, Go, C++
• Hands-on experience with troubleshooting on Linux.
• Exposure to RDMA, NVMe-oF, or high-performance networking stacks.
• Exceptional communication and executive reporting skills
• We pride ourselves on our commitment to delivering tangible and consistent results.
• Regional Director of Sales, Middle East and Africa

Let’s Forge a Better Future, Together

Explore our current job openings and find the perfect opportunity to advance your career with a company that values expertise, creativity and growth.