Sr Services Project Manager

UKG; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UKG is seeking a Sr Services Project Manager in India to lead delivery of workforce management solutions, overseeing the full implementation lifecycle and coordinating between client teams and UKG professionals.

You will drive project success through strong communication, leadership of multi-stream deployments, and proactive stakeholder engagement, with travel up to 25% as needed.

Qualifications

• Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
• Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is required.
• Proven track record in leading technical projects in a shared services model.
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team).
• Comfortable presenting to large and diverse audiences, including C Level executives
• Strong experience scheduling, and preparing presentations and status reports.
• Superb written and oral communication skills required.
• Ability to perform multiple tasks ranging from project management to coaching other team members.
• Well-versed with MS Office applications including MS Project, Excel, Sharepoint, PowerPoint, Visio
• Ability and willingness to travel up to 25% based on project needs
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred

Responsibilities

• Act as primary liaison between Vertical Program Managers, Regional Consultants, and Technical Build Teams for implementation tasks.
• Demonstrated expertise in all facets of the Project management lifecycle, including requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Act as a 'People Developer' or 'mentor' to internal colleagues and develop best practices.
• Set performance goals for a project team or work unit.
• Monitor performance and ensure budgets and schedules are met or exceeded.
• Prepare weekly and monthly status reports and support quarterly reviews.
• Lead Executive level meetings and escalations.
• Provide technical and leadership guidance to ensure timely completion of work.
• Assess impact on work and develop best solutions.
• Interact with team, management, and customers to define requirements and solutions.

Skills

Technical PM

Stakeholder mgmt

Leadership

Communication

Tools

MS Project

Excel

SharePoint

PowerPoint

Visio

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters and so do you.

Sr Services Project Manager

About Us: UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike.

Role Overview

As a Sr. Services Project Manager at UKG, you will be pivotal in delivering superior workforce management solutions to our clients. You will be responsible for the day-to-day delivery of the UKG product suite and manage all stages of the implementation life cycle and all project resources. You will be accountable for your success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role.

Key Responsibilities

• Act as Primary liaison between the Vertical Program Managers, Regional Consultants, and Technical Build Teams for all implementation-related tasks for the Technical Shared Services teams
• Demonstrated expertise in all facets of the Project management lifecycle, including but not limited to, requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Act as a 'People Developer' or 'mentor' to internal colleagues. Assist in the continued development of best practices and employee development.
• Set performance goals for a project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required.
• Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
• Lead Executive level meetings and escalations.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
• Assess the potential impact on own and others’ work, and develop and execute the best work solution.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as a 'trusted advisor' at project management, payroll manager, and senior management levels.
• Strong attention to detail as well as the ability to function strategically within the account; proactively look at the 'big picture' for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account.
• Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise-level deployments).

Qualifications

• Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
• Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is required.
• Proven track record in leading technical projects in a shared services model
• Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team).
• Comfortable presenting to large and diverse audiences, including C Level executives
• Strong experience scheduling, and preparing presentations and status reports.
• Superb written and oral communication skills required.
• Ability to perform multiple tasks ranging from project management to coaching other team members.
• Well-versed with MS Office applications including MS Project, Excel, Sharepoint, PowerPoint, Visio
• Ability and willingness to travel up to 25% based on project needs
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. Its expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]