Sr. Program Manager, Fraud Prevention, WW Gift Cards

Amazon; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Amazon in Bengaluru is seeking a Program Manager to join the Worldwide Gift Card Fraud Prevention team. You will partner with Payment Risk, Gift Card Engineering, Account Integrity, and regional business teams to drive fraud and abuse prevention programs across 17 marketplaces.

You will own cross-functional coordination across four areas: fraud investigations, mitigation actions such as machine learning and rule deployments, brand-level risk monitoring, and operational reporting.

Qualifications

• 7+ years of program or project management experience.
• Experience delivering cross-functional projects.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy end-to-end and communicating results to senior leadership.

Responsibilities

• Own the worldwide fraud and abuse prevention program for gift cards across 17 marketplaces.
• Influence roadmap and prioritization for risk and analytics teams; shape investments.
• Set the risk framework for brand-level interventions and tradeoffs between loss prevention, customer friction, and growth.
• Present program performance and risk posture in monthly and quarterly reviews with senior stakeholders across teams.

Skills

Program management

Cross-functional collaboration

Data-driven decisions

Stakeholder communication

Education

Bachelor's degree

Job description

Description

We are looking for a Program Manager to join the Worldwide Gift Card Fraud Prevention team in Bangalore. You will partner with Payment Risk (BRP), Gift Card Engineering, Account Integrity, and regional business teams to drive fraud and abuse prevention programs across 17 marketplaces.

We are looking for a Program Manager to join the Worldwide Gift Card Fraud Prevention team in Bangalore. You will partner with Payment Risk (BRP), Gift Card Engineering, Account Integrity, and regional business teams to drive fraud and abuse prevention programs across 17 marketplaces. You will own cross-functional coordination across four areas: fraud investigations, mitigation actions such as machine learning and rule deployments, brand-level risk monitoring, and operational reporting. You will act as a thought leader who influences the roadmap and prioritization for the risk and analytics teams. Working from incomplete signals, you will form a view on where exposure is growing and shape the investment response, including where to adjust selection and purchase limits to address it. This is a high-visibility role, with regular exposure to senior leadership through monthly and quarterly business reviews.

Key job responsibilities

• Own the worldwide fraud and abuse prevention program for gift cards, accountable for the bad debt and customer experience outcomes it delivers across 17 marketplaces.
• Influence the roadmap and prioritization for the risk and analytics teams, forming a view on where exposure is growing and shaping where the organization invests to stay ahead of it.
• Set the risk framework that governs brand-level interventions, deciding when the team acts and when it holds, and making the tradeoff calls where loss prevention, customer friction, and business growth pull against each other.
• Own the narrative on program performance and risk posture in monthly and quarterly business reviews, and drive the decisions that come out of them across science, engineering, and business partners.

Basic Qualifications

• 7+ years of program or project management experience
• 7+ years of delivering cross functional projects experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI - Karnataka - A66

Job ID: A10507609