Sr Program Manager- FC Returns, ACES

Amazon.com Inc.; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Amazon is seeking a senior leader for the Reverse Logistics charter to own end-to-end process improvement, standardization, Inventory Health, profitability, and loss-control of our returns network. You will partner across Operations, Quality, Loss Prevention, Transportation, and Finance to set goals and drive recovery controls.

You will compile and report on weekly metrics, lead high-profile meetings to align requirements, and build cross-functional roadmaps to scale solutions for the Amazon

Qualifications

• Bachelor's degree or above required.
• Knowledge of lean techniques and Six Sigma tools.
• Experience in project/program management, Inventory Control, Quality Assurance, or Lean Six Sigma.

Responsibilities

• Own the Reverse Logistics process end-to-end including process improvement, standardization, Inventory Health, Profitability, and loss-control of returns network.
• Partner across Operations, Quality, Loss Prevention, Transportation, and Finance to set loss goals and build recovery controls.
• Lead weekly project metrics and run governance meetings with senior leadership.

Skills

Project management

Leadership

Cross-functional collaboration

Lean Six Sigma

Problem solving

Data-driven decision making

Education

Bachelor's degree or above

Engineering/Operations/Mathematics/Science degree

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We recently launched our operations in India through Amazon.in, working tirelessly to bring the world's most customer centric online shopping experience to the Indian consumer.
Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, exceptional communication, project management skills, ability to root cause and permanently eliminate defects, and possess the ability to multi-task and thrive in a fast-paced environment?
We're seeking a senior leader for Reverse Logistics charter to own the process improvement, standardization, Inventory Health, Profitability, and loss-control of our returns network end-to-end. Partnering across Operations, Quality, Loss Prevention, Transportation, and Finance, you'll set loss goals, build recovery controls and improve salability yield, and run business-review governance. Ideal candidates bring strong analytical, program-management, and cross-functional leadership skills with a track record of owning P&L-impacting operational metrics.
Is smart, hard-working and creative person who loves business, loves solving difficult problems and loves 'getting it done'
Can think big and develop new ideas, simultaneously good at nurturing new ideas and applying high standards to weed out those that are least valuable.
Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis.
Has the ability to partner to build and execute on new initiatives and roadmaps each year.
Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements.
Build relationships and identify with stakeholders across the organization.
Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
Possesses or can quickly learn fulfillment center operational skills to identify and implement solutions that scale with our scale.

Basic Qualifications

• Bachelor's degree or above
• Knowledge of lean techniques and Six Sigma tools
• Experience in project/program management, Inventory Control, Quality Assurance, or Lean Six Sigma

Preferred Qualifications

• Bachelor's degree in Engineering, Operations Management, Mathematics, Science

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Posted: September 3, 2026 (Updated 2 months ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.