Voice AI Engineer (Hybrid)

Haptik, Inc.; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

A leading AI technology company in Mumbai is seeking a Voice & AI Engineer to develop and scale intelligent voice solutions for customers. You will work on voice bots, IVR systems, and AI-driven experiences, ensuring reliability and performance. Collaborating closely with various teams, the role offers the chance to innovate in a dynamic environment. Ideal candidates will have strong backend development skills, experience with telephony systems, and an understanding of conversational AI concepts. Join a culture that fosters creativity and impact.

Qualifications

• Strong experience with voice or telephony systems.
• Hands-on backend development experience in technologies like Python, Node.js, or Java.
• Experience working with APIs and cloud-based systems.
• Understanding of conversational AI concepts such as intents, flows, and context.
• Ability to debug live production issues.

Responsibilities

• Build and maintain voice bots, IVR systems, and AI-driven call flows.
• Integrate speech-to-text and text-to-speech capabilities.
• Work on improving call accuracy and overall voice quality.
• Build backend services to support voice and AI workflows.

Skills

experience with voice or telephony systems

backend development (Python / Node.js / Java)

working with APIs and cloud systems

understanding of conversational AI concepts

debugging live production issues

experience with contact centre voice systems

exposure to AI/ML features

SaaS or B2B products experience

familiarity with multilingual voice deployments

Job description

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two‑way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do every day?

We are looking for a Voice & AI Engineer to build and scale intelligent voice solutions for our customers. In this role, you will work on voice bots, IVR flows, and AI‑powered voice experiences, ensuring high reliability, performance, and customer satisfaction.

You will collaborate closely with Product, Platform, and Customer Success teams to deliver voice solutions that work well in real‑world customer environments.

Roles & Responsibility

• Build and maintain voice bots, IVR systems, and AI‑driven call flows
• Integrate speech‑to‑text, text‑to‑speech, and conversational AI capabilities
• Work on improving call accuracy, latency, and overall voice quality
• Build backend services to support voice and AI workflows
  • Integrate with telephony systems, CRMs, and third‑party tools
  • Debug and resolve voice‑related issues in production
  • Support customer implementations and feature rollouts

What We’re Looking For

• Must have strong experience with voice or telephony systems
• Hands‑on backend development experience (Python / Node.js / Java)
• Experience working with APIs and cloud‑based systems
• Understanding of conversational AI concepts (intents, flows, context)
• Ability to debug live production issues
• Good to have experience with contact centre or customer support voice systems
• Exposure to AI/ML or LLM‑based features
• Experience working in SaaS or B2B products
• Familiarity with multilingual or large‑scale voice deployments

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
• Impact: A fun and exciting start‑up culture that empowers its people to make a huge impact.

Working hard for things that we don’t care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.