Sr Product Specialist - Adoption

Zenoti; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zenoti in Hyderabad seeks an experienced professional to implement and support our enterprise software for spa and wellness clients. You will work with customers to define requirements, drive demos, and design pilots to ensure successful deployments.

Responsibilities include configuring the product to match business scenarios, managing risks, resolving issues quickly, and documenting processes. You will collaborate with internal teams to meet customer needs while maintaining SLAs.

Qualifications

• 3-7 years of experience in implementation and support of enterprise products.
• Strong software exposure and ability to master product functionality.
• Excellent documentation and project management skills.
• Demos and customer presentations experience.
• Analytical and problem-solving abilities.
• Experience in wellness/spa industry is a plus.
• Web design using HTML and JavaScript.

Responsibilities

• Define requirements with customers and help adopt Zenoti solutions.
• Drive demos, walk-throughs and solution reviews with customers.
• Design and setup proofs of concepts and pilots for high-priority customers.
• Configure Zenoti to meet customer business scenarios.
• Identify risks and implement mitigation plans.
• Address issues promptly to ensure customer satisfaction.
• Align working hours to overlap customer time zones.
• Stay up-to-date with product knowledge and market dynamics.
• Demonstrate deep product expertise and enterprise integration know-how.
• Maintain documentation and follow processes for successful implementations.
• Ensure SLAs and key metrics are met.
• Coordinate with internal teams to meet customer needs.

Skills

Enterprise product implementation

Demos and customer presentations

Project management

Analytical problem-solving

Web design HTML/JS

Tools

JIRA

Basecamp

Job description

What will I be doing

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-through and solution reviews with customers.
• Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
• Configure Zenoti to meet customer business scenarios
• Identify risks based on current product capabilities; define and implement mitigation plans
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction
• In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
• To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need

• 3-7 years of experience in Implementation and support of Enterprise products
• Strong software exposure and ability to master product functionality
• Documentation
• Project management
• Demos and customer presentations
• Logical, analytical and problem-solving skills
• Web Design using HTML, JavaScript
• MS Office, JIRA, Basecamp
• Wellness/spa industry experience

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.