Senior Product Support Specialist

Zenoti; Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Attractive compensation

Medical coverage for family

Access to yoga and meditation sessions

Regular social activities

Job summary

A leading technology company in the wellness industry seeks a Product Support Consultant in Hyderabad. The role involves assisting customers with issues related to the company's platform, ensuring smooth operations and providing feedback for product improvement. Applicants should have 4-8 years of experience in supporting web-based applications and excellent problem-solving and communication skills. The position requires flexibility for night shifts and offers a dynamic work environment.

Qualifications

• 4 to 8 years in supporting web-based enterprise applications.
• Willingness to solve problems for customers.
• Strong logical, analytical, and problem-solving skills.

Responsibilities

• Help customers solve issues with using Zenoti.
• Own customer-reported issues and see them through to resolution.
• Consult with customers to ensure their operations run effectively.

Skills

Support for web-based enterprise applications

Problem-solving skills

Technology-centric background

Experience with data-driven applications

Logical and analytical thinking

Excellent communication skills

Ability to work night shifts

Adaptability in a fast-paced environment

Job description

We are looking for Product Support Consultants to join our support team and help customers use Zenoti effectively.

This team works 24x7x365 and requires flexibility to cover shifts as needed. Once assigned to a shift, we aim to provide consistent hours for a healthy work‑life balance.

What I will be doing

• Work with customers to help them solve issues they have with using Zenoti.
• Own customer‑reported issues and see problems through to resolution.
• Consult with customers to ensure their business operations run effectively on Zenoti.
• Follow all defined processes in the team when working on issues.
• Be part of the ticketing system and handle the client‑reported issues.
• Be proud of what you work on and obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

Required Skills

• 4 to 8 years in supporting web‑based enterprise applications.
• A willingness to solve problems for our customers.
• A technology‑centric background.
• Previous advanced support experience with data‑driven, web‑based applications.
• Strong logical, analytical and problem‑solving skills.
• Excellent communication skills.
• Work in night shifts.
• Can work in a fast‑paced, ever‑changing, start‑up environment.

Benefits

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
• Attractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
• Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.