Senior Product Specialist (Implementation) - SaaS

Zenoti; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Zenoti is seeking a Product Specialist to join the Adoption organization in Hyderabad. You will analyze business requirements and translate them into Zenoti product features for customer adoption, configure software accordingly, and train customers on the platform to help them achieve business goals.

You will collaborate with internal teams, lead demos and training, and drive adoption through thoughtful solutions and proactive risk management, ensuring customer success across deployments and

Qualifications

• Experience implementing and supporting enterprise SaaS products.
• Ability to translate business requirements into product features and configurations.
• Strong business consulting experience in external customer-facing roles.
• Proven ability to map customer requirements to product functionality.
• Experience leading demos, training, and solution reviews for customers.
• Excellent verbal and written communication with non-technical stakeholders.
• Ability to juggle multiple projects and coordinate across teams.
• Experience working with remote teams across time zones.
• Knowledge of accounting, inventory, and business processes in wellness industry is a plus.

Responsibilities

• Lead implementations for feature add-ons and enhancements in Zenoti.
• Understand customer requirements and plan enhancements to streamline operations and revenue.
• Independently manage customer adoption procedures with strong service.
• Conduct demos, training, and solution reviews for customers.
• Drive proofs of concept and pilots for high-priority customers.
• Identify risks and address issues to ensure smooth implementation.
• Stay current on Zenoti product features and workflows.
• Document processes and ensure compliance and risk management.

Skills

Enterprise SaaS implementation

Product feature configuration

Business consulting

Requirements mapping to functionality

Demo and training delivery

Customer communication

Multi-project management

Cross-time zone collaboration

Industry knowledge – health & wellness

Job description

What's the opportunity?

As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you.

Requirements

What will I be doing?

• Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
• Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
• Independently handle customer adoption procedures while delivering excellent customer service.
• Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
• Drive proofs of concept and pilots for high-priority and complex customers.
• Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
• Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
• Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
• Work and communicate across groups and articulate the needs for compliance and risk management.

What skills do I need?

• Experience in Implementation and support of Enterprise SaaS products.
• Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
• Strong business consulting experience or equivalent in an external customer facing role.
• Proven fast learner of enterprise applications, experience in implementing cloud solutions.
• Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.
• Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
• Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
• Strong ability to demo/train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills
• Ability to learn new skills and operate in a fast-paced and changing environment.
• Good to have knowledge of accounting principles, inventory management, and business processes optimization.
• Experience in the wellness/spa industry is a plus.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.