Sr.Product Manager - Tech, Trustworthy Shopping Experience - Ops

Amazon; Bengaluru; On-site; INR 3,600,000 - 6,000,000; Full time

Job summary

Amazon in Bengaluru seeks a Senior Product Manager - Tech to own the GenAI-powered compliance and safety product strategy. You will partner with Applied Scientists and Engineering teams to evaluate LLM capabilities, design HITL workflows, and scale AI governance across Amazon stores globally.

The role requires deep AI/ML product management expertise, strong communication, and the ability to influence across tech leadership and business managers to deliver innovative safety tech at scale.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Responsibilities

• Define and own the 3–5 year product vision and roadmap for GenAI-powered compliance automation.
• Partner with scientists and engineers to evaluate LLM capabilities for safety and compliance workflows.
• Design HITL systems combining AI automation with human judgment for high-stakes decisions.
• Establish metrics and evaluation frameworks for AI model performance and operational impact.
• Collaborate across multiple teams to drive roadmaps ensuring scalability and technical excellence.
• Drive adoption of GenAI solutions across global compliance operations through change management.

Skills

Roadmap strategy

Product management

Engineering collaboration

Stakeholder advocacy

AI/ML domain

Online services

Education

Bachelor's degree

Tools

Tableau

QlikView

QuickSight

Job description

Sr.Product Manager - Tech, Trustworthy Shopping Experience - Ops

At Amazon, we're working to be the most customer-centric company on earth and carry products that our customers want and enjoy, while ensuring that customers are safe and get safe products from Amazon. To get there, we need exceptionally talented, bright, dynamic and driven people. If you'd like to help us build an environment where our customer's safety is paramount, where we enable our customers to find and buy anything online, and where we ensure that we maintain and enhance customer trust on Amazon, then this is your chance to be part of a challenging and strategic initiative.

We're looking for a strong Senior Product Manager - Technical to join our team in Bangalore, India. This role requires exceptional technical depth in Generative AI, as you'll partner with Applied Scientists and Engineering teams to build next‑generation AI‑powered compliance and safety solutions. You should have strong technical problem‑solving skills, product management expertise in AI/ML domains, excellent communication skills, and deep understanding of how to evaluate, deploy, and scale LLM‑based systems in production environments. You should also possess the ability to influence people across the organization from tech leadership to business managers by creating win‑win solutions, and the desire to be an individual contributor driving Amazon's next generation of AI‑powered safety technology.

This role will report into the global product team that enables Trustworthy shopping experience at Amazon and ensures Safety and Compliance across Amazon stores. A primary focus of this role is defining the product strategy and roadmap for GenAI applications that automate compliance workflows, enhance decision‑making accuracy, and scale our safety operations globally. You will work closely with Applied Scientists to evaluate LLM capabilities, design human‑in‑the‑loop (HITL) systems, and establish AI governance frameworks that ensure responsible deployment of AI models in high‑stakes compliance scenarios.

This role is inherently cross‑functional—the professional will work closely with various partner teams across Amazon including Applied Science, Engineering, Product Management, Legal, Safety and Compliance to bring AI‑powered products to market, develop and grow business opportunities, and enhance our existing tech products and features. A successful candidate will be highly analytical, resourceful, customer‑focused, technically sophisticated in AI/ML domains, and will have an ability to work independently under time constraints to meet deadlines while managing complex stakeholder alignment.

You should be passionate about retail, supply chain, consumer business, and building meaningful AI‑powered products that transform how Amazon ensures customer safety at scale. Prior experience working in product management for AI/ML products, managing GenAI roadmaps, and working in retail or supply chain environments is preferred.

Key job responsibilities

GenAI Product Strategy & Execution

• Define and own the 3‑5 year product vision and roadmap for GenAI‑powered compliance automation, balancing innovation with operational excellence
• Partner with Applied Scientists and ML Engineers to evaluate LLM capabilities for safety and compliance workflows, including accuracy, latency, cost, and safety guardrails
• Design and launch human‑in‑the‑loop (HITL) systems that combine AI automation with human judgment for high‑stakes compliance decisions
• Establish metrics and evaluation frameworks for AI model performance, including precision/recall, false positive rates, cost per decision, and operational impact
• Assess emerging LLM technologies (GPT, Claude, Llama, etc.) and recommend strategic investments for Amazon's compliance tech stack

Technical Leadership & Collaboration

• Work with internal customers to understand their use cases, pain points, and requirements for AI‑assisted compliance workflows
• Collaborate with partner engineering teams to drive product roadmaps for compliance and safety, ensuring technical excellence and scalability
• Challenge Science teams on model architecture decisions, technical trade‑offs, and design choices to ensure optimal product outcomes
• Address bottlenecks, provide customer input, anticipate and make trade‑offs, and balance business needs versus technical constraints
• Understand and articulate the technical reasons behind product architecture decisions and recognize when technical design limits future innovation

Cross‑Functional Program Management

• Partner with multiple tech, product, and operations teams across multiple locations with varying priorities to ensure timely delivery of AI solutions
• Clarify and drive project commitments as well as establish and maintain clear chains of accountability across Science, Engineering, and Operations
• Drive adoption of GenAI solutions across global compliance operations through change management, training, and stakeholder engagement
• Manage complex initiatives across numerous business models and create certainty out of ambiguity while maintaining firm grasp over operational, financial, and technical aspects

Data‑Driven Decision Making

• Query and analyze data to derive insightful findings that inform product strategy and prioritization
• Define success metrics for AI model deployment including business impact, operational efficiency gains, and customer experience improvements
• Conduct cost‑benefit analyses for GenAI investments, including model training costs, inference costs, and operational savings

AI Governance & Responsible AI

• Establish AI governance frameworks and responsible AI practices for compliance use cases
• Design evaluation protocols for model safety, bias detection, and fairness in automated decision‑making
• Partner with Legal and Compliance teams to ensure AI solutions meet regulatory requirements and ethical standards

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.