Sr Process & Quality Consultant

Target; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Target Roundel is seeking a Sr. Process & Quality Consultant to partner with Process & Quality Management and Business Transformation teams, driving data-driven improvements across media operations and ad-tech platforms.

You will strengthen operational rigor, embed scalable practices, and support governance, risk, and control activities to ensure consistent, high-quality delivery.

Qualifications

• Bachelor's degree (3+ years) required; MBA preferred or equivalent experience.
• 8-12 years of professional experience in process improvement, quality management, operations, or business transformation.

Responsibilities

• Support Roundel's Retail Media Network with process and quality improvements.
• Identify process gaps and design improved ways of working to build rigor and discipline.
• Define, refine, and review KPIs with stakeholders for governance and improvement.
• Support governance, risk and control practices and audit readiness.
• Run and support enterprise-level initiatives and operating cadences.

Skills

Process Improvement

Quality Management

KPI Governance

Stakeholder Management

Data Analysis

Root Cause Analysis

Education

Bachelor's degree

Job description

About Us

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

Fueling the continued success of one of the world's most beloved and recognized brands is a distinctly capable, creative and innovative Marketing organization. Target Marketing is well known for inspiring and surprising guests, and we pride ourselves in connecting them to the products and experiences they expect and deserve from Target. We study our guests to discover new needs and insights, and then craft every interaction to build brand love and our business. We are market experts who insist on a clear and cohesive understanding of our business objectives, guest segments and behaviors, strategies and tactics, overcoming obstacles and measuring success. Our commitment to partnering both internally and with external agencies, media and ad tech companies gives us a wide range of capabilities, from award-winning creative work to exciting and performance-based marketing. Leveraging our collective assets and fostering a healthy, supportive and open team culture, we deliver a holistically gratifying experience that guests can only get at Target.

Roundel is Target's entry into the media business, a sell‑side business built on the principles of first party (people based) data, brand safe environments and proof that our marketing programs drive business results for our clients. We operate with the ethos of trust and transparency and that media works best when it works in everyone's best interest. At the very root of that, Roundel is here to drive business growth for our clients, and redefine "value" in the industry by solving core industry challenges vs. copy current industry methods of operation. We are here to drive a key growth initiative for Target and to lead the industry to a better way of operating.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Sr Process & Quality Consultant

About the Role:

As a Sr. Process & Quality Consultant , you will serve as a key partner and enabler to the Process & Quality Management and Business Transformation teams, supporting Roundel's Retail Media Network through hands‑on execution. You will help strengthen operational rigor, improve quality outcomes, and embed scalable, data‑driven ways of working across media operations, ad‑tech platforms, and go‑to‑market workflows.You will identify process gaps, integrate product and process changes into existing operations, and support governance, risk, and control practices that enable consistent, high‑quality delivery. Your work will reinforce a culture of continuous improvement and operational discipline across Roundel

PRINCIPAL ROLES AND RESPONSIBILITIES

• Process & Quality Management
• Ensure process documentation, maps, and artifacts are consistently updated and aligned to the recommended Quality Management System (QMS) framework.
• Identify process gaps and design improved ways of working to build rigor, discipline, and operational consistency.
• Integrate new process and product changes into existing workflows to support smooth adoption and execution.
• Partner with Learning teams to ensure required process and quality trainings are delivered in a timely and effective manner.
• KPI Governance, Insights & Continuous Improvement
• Define, refine, and review business and operational KPIs, ensuring accuracy, timeliness, and visibility to relevant stakeholders.
• Conduct trend analysis and deep dives to support root cause identification and improvement planning.
• Drive a culture of data backed continuous improvement, using insights to highlight non compliances and improvement opportunities.
• Support risk mitigation by facilitating structured root cause analysis and solution design.
• Governance, Risk & Control Support
• Proactively review process maps, quality assurance processes, and checklists to ensure control effectiveness.
• Identify process and operational risks early and engage stakeholders to drive timely closure.
• Support total quality management efforts, including governance, risk assessment, compliance reporting, and operational excellence monitoring.
• Assist teams with internal and external audit readiness, documentation, and evidence preparation.
• Program & Stakeholder Management
• Support delivery of Roundel strategic priorities, contributing to enterprise level initiatives.
• Run and support reliable operating cadences (reviews, forums, working sessions) that bring leaders and partners together around execution.
• Build influence by presenting clear, logical, and data driven recommendations.
• Communicate effectively across all levels of the organization, understanding diverse perspectives and driving shared alignment and consensus.

About you:

• Bachelor's degree (3+ years) required; MBA preferred or equivalent experience.
• 8-12 years of professional experience in process improvement, quality management, operations, or business t