Sr MDM Service Delivery Manager

Smith & Nephew Gbs; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Smith & Nephew Gbs in Pune, India, seeks a Senior Service Delivery Manager for Master Data Management (MDM). You will own end-to-end service delivery, drive governance, and manage data quality, with a focus on scalability and global rollout.

Lead cross-functional teams across business, IT, and vendors; prepare for ERP transition to SAP S/4HANA; ensure SOX controls and data governance. Strong leadership and stakeholder management required; 10+ years in data platforms and MDM.

Qualifications

• 10+ years in data platforms, MDM, or enterprise applications.
• 5+ years in a service delivery, platform owner, or product owner role.
• Good understanding of MDM concepts, data models, data architecture, data privacy, GDSN, UDP, and standard processes globally.
• Keen understanding of IT Internal Controls and ability to respond to internal and external auditors.
• Experience with MDM tools (Win-shuttle, Syndigo, Informatica MDM) or equivalent platforms.
• Excellent leadership and customer management skills with the ability to influence key decision-makers in a global context.
• Familiarity with agile project management methodologies, with experience in global project teams.
• Familiarity with external data sets; such as IQVIA One Key, GPO rosters, etc.
• Proficient in customer matching process, Customer Product hierarchies, and data reconciliation.
• Good communication, collaboration, and relationship building and collaborator engagement skills.

Responsibilities

• Lead end-to-end MDM project delivery across global regions within scope, schedule, and budget.
• Serve as primary interface between business stakeholders, data governance, IT, and external partners for MDM platform.
• Develop comprehensive project plans with timelines, resources, and risk management strategies.
• Define requirements and design solutions to meet global business needs and scalable data architecture.
• Provide leadership and mentorship to globally dispersed teams for high performance.
• Ensure SOX controls and ITGC, GXP validation compliance; improve data availability for tenders management.
• Collaborate with business leadership to improve core data assets and align global project goals.
• Conduct regular status meetings, progress reports, and cross-regional collaboration to maintain transparency.
• Influence sustaining operating model for data governance and define roles for data stewards and IT.

Skills

MDM concepts

Data governance

Project management

Leadership

Stakeholder management

Agile

Global delivery

Data architecture

Education

Bachelor's degree

Master's degree

Tools

Win-shuttle

Syndigo

Informatica MDM

Job description

Job Summary

Life Unlimited. At Smith+Nebrew, we design and manufacture technology that takes the limits off living.

We’re on the lookout for an individual who is ready to make an impact in medical equipment industry. If you’re eager to be part of a vibrant environment that fosters growth and collaboration, look no further. Explore our latest job opening for Senior Service Delivery Manager (SDM) for MDM who is responsible for end-to-end service delivery, operations and continuous improvement of Master Data Management (MDM). The SDM owns the service lifecycle from Inception to Build through Run. This role ensures platform stability, data integrity and data quality while driving governance, vendor management, and roadmap execution.

What will you be doing

• Your will contribute, and Lead and handle the full lifecycle of MDM projects, ensuring successful delivery within scope, schedule, and budget across global regions.
• Role serves as the primary interface between business stakeholders, data governance, IT, and external partners to ensure the MDM platform supports business growth, digital transformation, and data-driven decision-making. This role is also expected to prepare for our strategic ERP transition to SAP S/4HANA.
• Develop comprehensive project plans, including timelines, resource allocations, and risk management strategies, to drive project execution and achieve project objectives across geographically dispersed teams.
• Collaborate with multi-functional teams to define requirements and design solutions that meet global business needs and improve data management capabilities, with a focus on simplifying sophisticated processes and articulate design of data architecture that is balanced and scalable.
• Provide leadership and mentorship to globally dispersed teams, encouraging a collaborative and high-performance work environment that promotes effective communication and detailed coordination.
• Ensure compliance with Sarbanes-Oxley (SOX) regulations, effective IT General Controls and GXP validation requirements are met. Improve customer matching processes and accuracy in collaboration with functional teams. Improve data availability for Tenders Management with speed and accuracy.
• Collaborate closely with Business and Functional area leadership to improve the quality and value of core data assets. Act as main point of contact for collaborators, leading communication and expectations globally and ensuring aligned global project goals and priorities.
• Conduct regular project status meetings with teams, prepare progress reports, and facilitate cross-regional collaboration to ensure transparency and alignment with global project objectives. Work closely with MDM team to influence decisions for new technologies.
• Influence the sustaining operating model for data governance within the organization by serving as a key doer in defining roles and responsibilities for business as data stewards, Global Business Services (GBS) as data custodians, and IT as systems and technical services, ensuring effective collaboration and alignment in handling and governing master data.

What will you need to be successful

• Education: Bachelors or equivalent experience or Master s degree in Computer Science, Information Systems, Business Administration, or related field.
• Experience: 10+ years in data platforms, MDM, or enterprise applications. 5+ years in a service delivery, platform owner, or product owner role.
• Good understanding of MDM concepts, data models, data architecture, data privacy, GDSN, UDP, and standard processes globally.
• Keen understanding of IT Internal Controls and ability to comprehend and respond to internal and external auditors. Knowledge of data governance practices, regulatory requirements, and emerging trends.
• Experience with MDM tools (Win-shuttle, Syndigo, Informatica MDM) or equivalent platforms, and familiarity with global implementation challenges.
• Excellent leadership and customer management skills with the ability to influence key decision-makers in a global context.
• Familiarity with agile project management methodologies, with experience in adapting these methodologies to accommodate the needs of global project teams.
• Familiarity with external data sets; such as, IQVIA One Key, GPO rosters, etc.
• Proficient in customer matching process, Customer Product hierarchies, and data reconciliation.
• Good communication, collaboration, and relationship building and collaborator engagement skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.