Sr Manager Ops, AMZL, IN AMZL

Amazon Inc.; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Amazon Inc. is seeking a Senior Manager Operations for its Transportation team in India. You will define and execute transportation processes from fulfillment centers to customers, scale delivery infrastructure across Mumbai, and lead a workforce with training and HR support.

You will analyze data, coordinate with finance and CS, hire and mentor delivery center managers, and drive Kaizen improvements to achieve high quality and productivity.

Qualifications

• Bachelor’s degree or equivalent or 2+ years of equivalent experience.
• Strong leadership and people management is required.
• Excellent communication and analytical skills are essential for operations excellence.

Responsibilities

• Define, build and execute transportation processes from FC to customers.
• Scale city delivery infrastructure by identifying delivery station locations.
• Hire, train and develop delivery teams with HR support to meet city needs.
• Mentor Delivery Center Managers and Channel Relationship Managers.
• Drive continuous improvements to delivery quality and productivity.

Skills

Leadership

Communication

Analytical thinking

Ownership

People management

Education

Bachelor’s degree or equivalent

Job description

External job description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
Amazon is seeking Senior Manager Operations for its Transportation team.
We're seeking a Senior Manager Operation. In this role you will be responsible for Setting up the delivery infrastructure in the city which includes identifying the locations for delivery stations and ensure rapid growth in the delivery infrastructure through out the city.
Essential Functions
Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Delivery center network.
Building capacity in the network by appointing Service Partners and planning IHS points. He/ she maintains relationships with the Service Partners and builds their capability.
Responsible for Hiring, training and building up a highly motivated workforce for the delivery teams, with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity.
Ensure enough bandwidth in citywide delivery team for peak time delivery management.
Coordinate with Finance, CS, FC and Projects team to matters related to city operations.
Conduct the performance appraisals of the Delivery Center Managers and Channel Relationship Managers and mentor them for handling efficient operations.
Continuously improve the delivery process and attain a sustained level of delivery performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve the performance.
Implement the formal process control and process improvement mechanisms such as Kaizen
Essential Skills
Strong leadership capabilities and people management skills
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred Qualifications

• Bachelor's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.