Sr. Manager, Operations

Concentrix; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Concentrix in Bengaluru is seeking a Delivery Leader to oversee operations for a leading Fintech client. You will manage P&L, drive improvements, lead a large global team and shape service design and operating plans.

The role requires deep banking domain knowledge including transaction monitoring, sanctions, KYC, AML, and fraud investigations, with a strong focus on client satisfaction and regulatory compliance. Office-based with flexible preferences.

Qualifications

• P&L responsibility for business operations and strategic execution.
• Drive operational improvements and optimize resource allocation.
• Lead a large global team and build scalable processes.
• Lead cross-functional strategic planning for budgets, expansion, and service design.

Responsibilities

• Develop and deploy best practices across offerings.
• Collaborate with Sales & Marketing across geographies to support growth.
• Ensure compliance with client regulatory requirements and customer satisfaction.

Skills

P&L management

Operations leadership

Team management

Strategic planning

Business development collaboration

Process improvement

Client relationship management

Job description

We are seeking a Delivery Leader, who will be responsible for managing the operations for a leading Fintech client in Bangalore.

ESSENTIAL JOB ELEMENTS

• P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
• Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.
• Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure.
• Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)
• Business Growth: Support business growth by collaborating with Sales & marketing across geographies.
• Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.
• Innovation: Lead innovation & value add efforts between Client and Concentrix.
• Domain Capability: Strengthen domain capabilities.
• Compliance: Ensure compliance with all client regulatory requirements
• Client Satisfaction: Ensure client satisfaction. Become 'Voice of the Customer' Establish strong relationships with clients.

PROFILE & EXPERIENCE

• 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
• Domain Knowledge: Profound understanding of banking operations, particularly in Transaction monitoring, Sanctions, Screening, KYC (Know Your Customer), CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), Chargeback, Disputes, Fraud Investigations, AML (Anti-Money Laundering), and AFC (Anti-Financial Crime).
• Flexible to Work from office