Operations Team Leader

Concentrix; Bengaluru; On-site; INR 800,000 - 1,800,000; Full time

Job summary

Concentrix Bangalore is seeking a Senior Team Leader for Operations with deep KYC expertise. You will oversee EDD and ODD processes for US markets, manage complex KYC cases, and drive compliance with AML/CTF rules while balancing customer experience.

Lead and mentor the team, optimize KYC workflows, stay updated on EU and international standards, and collaborate across functions to improve processes in a fast-paced regulatory landscape.

Qualifications

• 6+ years in KYC, with EDD and ODD experience.
• Finance/banking background with exposure to European market preferred.
• Ability to manage complex KYC cases and make quick decisions.
• Strong knowledge of US banking regulations and KYC requirements.

Responsibilities

• Apply knowledge of regulatory requirements and industry best practices in executing EDD and ODD processes for US markets.
• Leverage expertise in managing complex KYC cases related to HRC and PEP customers, identifying and mitigating risks.
• Utilize analytical and investigative skills to assess financial statements, transactions, and customer profiles, ensuring compliance with KYC, AML, and CTF regulations.
• Proficiently use KYC tools, platforms, and software to manage EDD and ODD cases efficiently.
• Ensure compliance with local EU regulations and international KYC standards.
• Foster a collaborative team environment, offering support and guidance to junior and experienced team members, while contributing to ongoing improvement of KYC processes.
• Maintain a customer-centric approach, balancing the need for compliance with providing a seamless, user-friendly experience.
• Adapt to a fast-paced, evolving regulatory landscape, staying abreast of changes in the organization's priorities and incorporating new methodologies and technologies into the KYC workflow.

Skills

KYC Knowledge

Regulatory Compliance

Leadership

Analytical Skills

US Market Experience

Tools

KYC Tools

Job description

Team Leader, Operations Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Apply knowledge of regulatory requirements and industry best practices in the execution of EDD and ODD processes for the US markets.
• Leverage expertise in managing complex KYC cases related to HRC and PEP customers, identifying and mitigating associated risks.
• Utilize analytical and investigative skills to assess financial statements, transactions, and customer profiles, ensuring compliance with KYC, Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) regulations.
• Proficiently use KYC tools, platforms, and software to manage EDD and ODD cases efficiently.
• Ensure compliance with local EU regulations and international KYC standards.
• Foster a collaborative team environment, offering support and guidance to junior and experienced team members, while contributing to the ongoing improvement of KYC processes.
• Maintain a customer-centric approach, balancing the need for compliance with providing a seamless, user-friendly experience.
• Adapt to a fast-paced, evolving regulatory landscape, staying abreast of changes in the organization's priorities and incorporating new methodologies and technologies into the KYC workflow.

Key skills & knowledge:

• Hands-on and 6+ years experience in KYC, specifically in Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD).
• Prior experience in finance or banking, ideally with exposure to the European market with a minimum experience of 2 years.
• Proven ability to manage complex KYC cases and make informed decisions efficiently.
• Strong knowledge of US banking regulations and KYC requirements.
• Proactive, detail-oriented, and capable of excelling under pressure.
• Strong analytical and problem-solving skills, with the ability to generate independent insights.

Location: IND Bangalore - MTP Karle 5th, 6th, 7th Floors

Language Requirements: Time Type: Full time Experience Level Senior Level