Sr. Manager Marketplaces

The Souled Store Pvt. Ltd.; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

The Souled Store Pvt. Ltd. is seeking a senior Marketplace Operations Lead in Bengaluru to own end-to-end P&L across the portfolio, set pricing strategies, and drive growth across multiple channels.

You will represent marketplaces in leadership reviews and coordinate with finance, supply chain, marketing, and category teams to execute governance and optimization across platforms. You will build scalable catalog governance, RCA frameworks, and SOPs, while owning returns, ads budgets, and forecast

Qualifications

• Proven expertise in marketplace operations at scale with major platforms (Amazon, Flipkart, Myntra, Ajio, Nykaa, Zepto, Swiggy Instamart).
• Experience managing and developing a team with delegation, coaching and accountability.
• Strong P&L ownership and pricing strategy at portfolio or category level.

Responsibilities

• Own end-to-end marketplace P&L across the portfolio, setting pricing and profitability strategy by category and channel.
• Translate marketplace strategy into an execution roadmap and represent marketplaces in leadership reviews.
• Build and own governance systems for catalog quality, product listings and QC across marketplaces; develop SOPs and audit cadences.
• Own the returns RCA charter end-to-end and drive policy changes with cross-functional teams.
• Own ads/marketing budget across marketplaces and drive ROI optimization.
• Own and deliver GMV and revenue targets at portfolio level, including forecasting and course-correction.
• Serve as senior point of contact with marketplace platforms' leadership, negotiating terms and expansion opportunities.
• Drive evaluation and onboarding of new marketplaces and channels, including international expansion into new geographies.
• Identify and implement growth levers across categories and channels; manage high-stakes escalations and cross-functional coordination.

Skills

Marketplace operations

P&L ownership

Strategic thinking

Forecasting & dashboards

Stakeholder management

Negotiation with platform partners

International expansion

Tools

Excel

SQL/BI tools

Job description

About Us :

The Souled Store is a homegrown youth casual-wear brand founded in 2013. Today, we are one of India's largest online merchandising platforms, with licensing partnerships including Disney, Warner Bros., WWE, IPL and Viacom18 among others. We create products inspired by pop culture — superheroes, movies, TV shows, cartoons — while also staying deeply rooted in evolving youth fashion and lifestyle trends. Alongside our core men's and women's apparel categories, we are actively expanding into new product lines such as activewear, Supima products, personal care (perfumes), footwear and backpacks. While we began as a digital-first brand, we have steadily expanded into offline retail and currently operate 70+ stores across India, with further pan-India expansion underway. The Souled Store was built on a simple belief: people do their best work when they love what they do. We believe work should be driven by ownership, curiosity, and leadership at every level — not just by titles. If you resonate with our culture and want to be part of an aggressively scaling, consumer-first brand, we'd love to have you join us.

• Own end-to-end marketplace P&L across the portfolio (Myntra, Ajio, Nykaa, Amazon, Flipkart, and quick-commerce platforms such as Zepto and Swiggy Instamart), setting pricing and profitability strategy at a category and channel level
• Translate marketplace strategy into an execution roadmap, and represent marketplaces in leadership reviews and cross-functional planning (finance, supply chain, marketing, category)
• Build and own governance systems for catalog quality, product listings and QC across all marketplaces, going beyond issue resolution to preventive SOPs and audit cadences
• Own the returns RCA charter end-to-end, converting root-cause findings into policy and process changes with marketplace and internal teams
• Own the ads/marketing budget across marketplaces, driving spend allocation and ROI optimization rather than campaign execution alone
• Own and deliver GMV and revenue targets at a portfolio level, including forecasting and course-correction
• Serve as the senior point of contact with marketplace platforms' category and account leadership, negotiating terms, visibility opportunities and escalation resolution
• Drive evaluation and onboarding of new marketplaces and channels, including international expansion into new geographies (e.g., Southeast Asia)
• Identify, prioritize and implement growth levers across categories and channels, and own the business case for new initiatives
• Handle high-stakes escalations and operational issues requiring cross-functional coordination and senior stakeholder management

Skills & Requirements :

• Proven expertise in marketplace operations at scale, with strong command of Amazon, Flipkart, Myntra, Ajio, Nykaa and quick-commerce platforms (Zepto, Swiggy Instamart)
• Experience managing and developing a team, with the ability to delegate, coach and hold direct reports accountable
• Strong P&L ownership and pricing strategy experience at a portfolio or category level, including budgeting and forecasting
• Proven ability to build and scale processes (catalog governance, RCA frameworks, SOPs) rather than only executing them
• Advanced analytical skills, comfortable building dashboards and using data to drive forecasting and decision-making; advanced Excel required, SQL/BI tool exposure preferred
• Strong stakeholder management skills, including experience engaging senior leadership both internally and with marketplace platform partners
• Strategic thinking with the ability to translate business goals into an execution plan
• Prior exposure to international expansion or new-market/channel evaluation is a strong plus
• Excellent communication, negotiation and cross-functional collaboration skills

Experience :

5–8 years of experience in e-commerce/marketplace operations, including at least 1–2 years in a people-management or team-leadership capacity. Prior experience in the fashion/lifestyle category, and exposure to quick-commerce or international marketplace expansion, is a strong plus.