Sr. Manager Field Service

Vertiv Energy; Thane; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Vertiv Energy seeks a Senior Manager to lead Thermal Service Operations across India, spanning service delivery, installation and commissioning, and technical support. The role emphasizes operational excellence, customer satisfaction, and growth with governance of inventory, franchisees, and safety standards.

The position requires 15+ years in service operations with a track record of large, multi-location teams; focus on CIP, EHS, and continuous improvement to drive performance and

Qualifications

• 15+ years of experience in Service Operations, Data Centre Infrastructure, HVAC, Thermal Management or Critical Infrastructure Services.
• Proven experience leading large multi-location service organisations and cross-functional teams.

Responsibilities

• Lead PAN India Thermal Service Operations across all regions.
• Develop and execute operational strategies aligned with business objectives.
• Drive service excellence, operational efficiency and customer satisfaction.
• Monitor service KPIs, productivity, quality and profitability across regions.
• Provide leadership for COLO and Non-COLO IC operations across India.
• Review project risks, resource allocation, quality and execution performance.
• Drive project completion, customer handover and operational readiness.
• Manage warranty, AMC, break-fix, project and technical support activities.
• Improve field service productivity, response performance and SLA compliance.
• Establish governance reviews and performance monitoring mechanisms.

Skills

Service Operations Management

Thermal Service Leadership

Installation & Commissioning

Technical Support Leadership

Service Delivery Excellence

Inventory & Supply Chain

Franchisee & Partner Management

EHS & Safety Governance

Continuous Improvement

Financial & Resource Management

Customer Relationship Management

Team Building & People Development

Education

MBA / ME / Bachelor’s Degree in Mechanical, Electrical, HVAC, Thermal Engineering or related field

Job description

Senior Manager - Thermal - Service Operations

Job Title: Thermal Operations Head - India

Department: Thermal Management Services

Experience Required: 15+ Years

Job Purpose

Lead and drive the overall Thermal Service Operations business across India, including Service Delivery, Installation and Commissioning (IC), Technical Support, Inventory Management, Franchisee Operations, Capability Development, Continuous Improvement Programmes (CIP), and EHS / Safety compliance. The role is responsible for operational excellence, customer satisfaction, team capability, profitability, and business growth across all regions.

Key Responsibilities

Service Operations Leadership

• Lead PAN India Thermal Service Operations across all regions.
• Develop and execute operational strategies aligned with business objectives.
• Drive service excellence, operational efficiency and customer satisfaction.
• Monitor service KPIs, productivity, quality and profitability across regions.

Installation and Commissioning Leadership

• Provide leadership for COLO and Non-COLO IC operations across India.
• Ensure IC activities are executed as per Vertiv standards, checklists and approved procedures.
• Review project risks, resource allocation, quality and execution performance
• Drive project completion, customer handover and operational readiness

Service Delivery Management

• Manage warranty, AMC, break-fix, project and technical support activities.
• Improve field service productivity, response performance and SLA compliance.
• Establish governance reviews and performance monitoring mechanisms.
• Drive customer satisfaction and service quality improvement initiatives.

Technical Support and Capability Development

• Strengthen troubleshooting capability and technical governance.
• Drive competency development, certifications and technical readiness programmes.
• Build succession plans and future leadership capability within the Thermal Service organisation.

Inventory and Supply Chain Management

• Drive national spare parts and inventory management strategies.
• Ensure material availability for service and project execution.
• Monitor inventory health, utilisation, forecasting and replenishment planning.
• Improve inventory governance, process discipline and operational controls.

Franchisee and Partner Management

• Manage PAN India service and IC franchisee ecosystem.
• Ensure franchisees comply with technical, quality, safety and operational standards.
• Drive partner capability development, training, audits and governance reviews.
• Support franchisee expansion, onboarding and operational readiness.

EHS and Safety Leadership

• Ensure compliance with EHS, safety and statutory requirements across service operations.
• Promote a zero-harm safety culture across all regions and project sites.
• Review safety audits, toolbox talks, PPE compliance and risk assessments.
• Drive corrective and preventive actions for safety improvement.

Continuous Improvement and Digital Transformation

• Lead Continuous Improvement Programmes across Thermal Services.
• Drive process standardisation, automation, dashboards and digital tools.
• Implement RCA, CAPA, lessons learnt and best practice sharing.
• Improve operational efficiency, quality and customer experience.

Financial and Business Management

• Manage operational budgets, resource utilisation and productivity improvement.
• Support business growth, margin improvement and cost optimisation.
• Review regional performance and drive corrective actions.
• Support strategic planning and organisational growth initiatives.

Required Qualifications

• MBA / ME / Bachelor s Degree in Mechanical, Electrical, HVAC, Thermal Engineering or related field.
• 15+ years of experience in Service Operations, Data Centre Infrastructure, HVAC, Thermal Management or Critical Infrastructure Services.
• Proven experience leading large multi-location service organisations and cross-functional teams.

Key Skills Required

• Service Operations Management.
• Thermal Service Business Leadership.
• Installation and Commissioning Management.
• Technical Support Leadership.
• Service Delivery Excellence.
• Inventory and Supply Chain Management.
• Franchisee and Partner Management.
• EHS and Safety Governance.
• Continuous Improvement Programmes.
• Financial and Resource Management.
• Customer Relationship Management.
• Team Building and People Development.

Key Deliverables

• PAN India operational performance achievement.
• Successful execution of service and IC projects.
• High customer satisfaction and SLA compliance.
• Strong franchisee governance and capability.
• Inventory optimisation and material availability.
• Safe operations with strong EHS performance.
• Sustained business growth and productivity improvement.

Success Measures

• Improved service quality, productivity and operational efficiency.
• Timely completion of IC and service delivery milestones.
• Strong safety culture and reduction in EHS non-compliances.
• Effective inventory control and spare parts availability.
• Improved franchisee performance, compliance and capability.
• Positive feedback from customers, regional teams and leadership.

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