Sr Manager - Collections

Tata Communications; Chennai District; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Tata Communications is seeking a seasoned finance professional to oversee billing, collections, credit and settlements. You will coordinate with finance and sales to ensure accurate invoicing, on-time payments, and adherence to local regulations.

The role emphasizes dispute resolution, dunning, and revenue assurance to maintain healthy receivables and drive cash flow while aligning with company objectives.

Qualifications

• Graduate in accounting or finance with 7–12 years of relevant experience.
• Good understanding of credit control, revenue assurance concepts and end-to-end billing and collection processes.
• Familiarity with local billing and collection regulations.

Responsibilities

• Responsible for timely and accurate billing and collection of charges from customers.
• Ensure effective usage of billing tools and systems.
• Collaborate with finance for receivables, payables, bad debts provisioning and ageing accruals.
• Interact with sales for dispute resolution related to bilateral billing.
• Achieve collections targets and reduce outstanding debt buckets.
• Manage payment and settlement processes (e.g., VTS and bilateral agreements).
• Monitor credit monitoring, rating and dunning processes.
• Oversee audit processes and ensure timely generation of billing and credit notes.
• Maintain billing accuracy and consistent revenue generation to keep receivables under control.

Skills

Credit control

Revenue assurance

Billing and collection cycle

Regulatory billing standards

Education

Graduate in accounting or finance

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Monitor operations related to billing, collections, credit and settlement, audits including regular operations, dispute resolution issue resolution and recovery actions. This is a tactical role which has a significant mid-term impact on business unit’s overall results.

Minimum Qualifications & Experience

• Graduate in accounting or finance
• 7 - 12 years of relevant experience

Other Knowledge & Skills

• Good understanding of credit control, revenue assurance concepts
• Deep understanding of end-to-end billing and collection cycle
• Familiarity with local regulations in billing and collection

Key Responsibilities

• Responsible for the timely and accurate billing and collection of billing charges from customers
• Ensure effective usage of billing tools and systems.
• Interlock with finance department for receivables, payables, bad debts provisioning and ageing accruals.
• Interlock with sales teams for dispute resolution related to bilateral.
• Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket
• Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements)
• Manage the credit monitoring, rating, and dunning process.
• Monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.
• Manage disputes or discrepancies on customer invoices.
• Ensure process adherence by team required for billing and credit note generation on time.
• Monitor processes, systems, and portals for dispute management amongst internal teams.
• Ensure billing accuracy, consistent revenue generation and keep total receivables outstanding under control.
• Ensures consistent cash inflow into the organization.
• Programs manage automation initiatives.
• Participate in audit processes related to the function.