Sr Manager, Annotation Ops Integration, GO-AI

Amazon; Pune District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Amazon Dev Center India - Hyderabad is seeking a Senior Manager, Technical Product Management to lead GO-AI central operations, including quality, labor planning, and people development. You will shape the strategy for operations capabilities, align demand signals with capacity, and drive scalable processes across the portfolio.

You will oversee an AI-enabled transformation, ensure workforce readiness, and guide cross-functional collaboration with engineering, science, and product leadership,

Qualifications

• 10+ years of technical product or program management experience.
• 6+ years of team management experience.
• Experience owning/driving roadmap strategy and definition.

Responsibilities

• Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system.
• Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements.
• Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed.
• Convert program-specific operational patterns into standardized service offerings that scale across the portfolio.
• Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements.
• Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes.

Skills

Technical product management

People management

Roadmap development

Cross-functional collaboration

Operations planning

Education

Bachelor's degree

Job description

Description

GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.

This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people development initiatives (upskilling, learning programs, career progression). You will own the strategy for GO-AI operations capabilities and evolution, translating demand signals into production-ready capacity plans and converting program-specific operational patterns into scalable, repeatable processes. You will drive operational efficiency initiatives, evaluate and adopt tools to improve workforce planning and utilization, and lead AI-enabled process improvement across the organization.

As GO-AI evolves from a labor-led service to a tech-enabled operation, this role will ensure the operational foundation, including workforce readiness, quality standards, and capacity planning, adapts in step with that transformation.

Key job responsibilities

• Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system


• Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements


• Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed


• Convert program-specific operational patterns into standardized service offerings that scale across the portfolio


• Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements


• Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes


• Represent operations in cross-functional forums with engineering, science, and product leadership


• Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones

Basic Qualifications

• 10+ years of technical product or program management experience


• 6+ years of team management experience


• Experience owning/driving roadmap strategy and definition


• Experience with feature delivery and tradeoffs of a product


• Bachelor's degree


• Experience in capacity planning, operations planning, business analysis or equivalent


• Experience working cross-functionally across several teams both technical and non-technical

Preferred Qualifications

• Experience delivering consumer software products and services in a high growth environment


• Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment


• Experience in operations planning for AI/ML data production, annotation, or expert workforce operations


• Track record converting bespoke operational solutions into standardized, repeatable service offerings


• Experience driving AI adoption or process automation within an operations organization


• Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad

Job ID: A10509802