Sr Manager, Annotation Ops Integration, GO-AI

Amazon; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Amazon Dev Center India - Hyderabad is hiring a Senior Manager, Technical Product Management for GO-AI operations. You will lead central operations including quality, labor planning, and people development, shaping capacity plans and scalable processes across the portfolio.

Role requires 10+ years in technical product management, 6+ years in people leadership, and cross-functional collaboration across engineering, science, and product teams. On-site in Hyderabad with global scope.

Qualifications

• 10+ years of technical product or program management experience.
• 6+ years of team management experience.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Bachelor's degree.
• Experience in capacity planning, operations planning, business analysis or equivalent.
• Experience working cross-functionally across several teams both technical and non-technical.

Responsibilities

• Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system.
• Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements.
• Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed.
• Convert program-specific operational patterns into standardized service offerings that scale across the portfolio.
• Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements.
• Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes.
• Represent operations in cross-functional forums with engineering, science, and product leadership.
• Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones.

Skills

Technical product management

Team management

Roadmap strategy

Feature delivery

Cross-functional collaboration

Education

Bachelor's degree

Job description

Description

GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.

This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people development initiatives (upskilling, learning programs, career progression). You will own the strategy for GO-AI operations capabilities and evolution, translating demand signals into production-ready capacity plans and converting program-specific operational patterns into scalable, repeatable processes. You will drive operational efficiency initiatives, evaluate and adopt tools to improve workforce planning and utilization, and lead AI-enabled process improvement across the organization.

As GO-AI evolves from a labor-led service to a tech-enabled operation, this role will ensure the operational foundation, including workforce readiness, quality standards, and capacity planning, adapts in step with that transformation.

Key job responsibilities

• Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system


• Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements


• Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed


• Convert program-specific operational patterns into standardized service offerings that scale across the portfolio


• Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements


• Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes


• Represent operations in cross-functional forums with engineering, science, and product leadership


• Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones

Basic Qualifications

• 10+ years of technical product or program management experience


• 6+ years of team management experience


• Experience owning/driving roadmap strategy and definition


• Experience with feature delivery and tradeoffs of a product


• Bachelor's degree


• Experience in capacity planning, operations planning, business analysis or equivalent


• Experience working cross-functionally across several teams both technical and non-technical

Preferred Qualifications

• Experience delivering consumer software products and services in a high growth environment


• Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment


• Experience in operations planning for AI/ML data production, annotation, or expert workforce operations


• Track record converting bespoke operational solutions into standardized, repeatable service offerings


• Experience driving AI adoption or process automation within an operations organization


• Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad

Job ID: A10509802