Manager I, MLD Ops, GO-AI

Amazon; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Amazon Robotics GO-AI in Hyderabad seeks a Front Line Manager to lead a 20–25 member team, driving performance and customer obsession. You will analyze data, coach staff, and deliver against KPIs while aligning with SOPs and policies.

The role requires strong leadership, English communication, and hands-on MS Office experience, with willingness to work 24x7 rotational shifts. An emphasis on developing talent and improving processes is core to this position.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 4 years of experience with at least 18 months in a team leadership role.
• Strong leadership with ability to motivate and coach a team.
• Excellent English verbal and written communication skills.

Responsibilities

• Lead a team of 20–25 employees with a focus on customer obsession and high throughput.
• Drive process improvements and performance KPIs through data analysis.
• Coordinate with internal customers (ACES, Training, Quality) and provide coaching.
• Prepare metrics and SOPs; ensure compliance with policies.
• Manage shifts in a 24x7 rotation and deliver on SLA commitments.
• Generate reports and identify bottlenecks for continuous improvement.

Skills

Leadership

People management

Communication

Data analysis

MS Excel

Education

Bachelor's degree

Tools

MS Office

MS Excel

PowerPoint

Job description

Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long‑term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast‑paced dynamic environment.

Manager I / Front line manager is accountable for the overall direction and operations of our site a team of 20-25 employees, creating a culture of customer obsession, high performance and high‑quality throughput.

Key job responsibilities

• Should be a Graduate or equivalent
• Minimum 4 years of experience out of which 18 Months should be as team leader / team manager
• Proven leadership abilities with a track record of successfully managing and motivating teams.
• Excellent / V Good verbal and written communication skills in English
• Very good Presentation, Feedback & Coaching skills
• Ability to observe, analyze and identify process improvement opportunities
• Highly energetic & enthusiastic
• Should be able to lead by examples
• Hands on experience on MS-Office, preferably on MS-Excel and Power Point
• Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
• Basic data handling and Data interpretation skills
• Should be comfortable with 24x7 rotational shifts
• Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Communicating with Internal customers (ACES, Training, Quality etc.) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.

A day in the life

• Lead, motivate and manage a team of 20 – 25 Employees.
• Measuring Team Developmental and Performance Goals and regular 1x1 with the team members
• Ensuring process deliverables per SLA, team and workflow management
• Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
• Ensuring all processes are conducted in compliance with company policies and guidelines
• Generating reports of team performance
• Internal Quality checks, Audits and ensuring appropriate trainings & conduct coaching session to succeed
• Translate organizational vision to actionable goals and guide the team in achieving them & review progress periodically
• Promote a culture of continuous learning and development within the team
• Prepare metrics, SOPs and create processes
• Analyze data to identify trends, bottlenecks and areas of improvement
• Work with the operations management team to develop and implement process improvements

About the team

Amazon Robotics develops state-of-the art robotics for Amazon’s Fulfillment Centers. Come build the future of human-technology interaction with us. We are combining computer vision, mobile robots, advanced end-of-arm tooling, and a high degree of freedom of movement to solve real-world problems on a huge scale. Our team collaborates with a variety of customers across Amazon worldwide to conceive, develop, prototype, and deploy a wide range of robotic systems. Within Amazon Robotics, Global Operations - Artificial Intelligence (GO-AI) enables Amazon to accelerate and scale our machine learning transformation via human-in-the-loop support.

Basic Qualifications

• Bachelor's degree, or 4+ years of education or related field experience
• Experience demonstrating strong analytical abilities and confidence in the use of data
• Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines

Preferred Qualifications

• 4+ years of people management experience, or Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.