Sr. Lead - Observability Engineering

Northern Trust; Pune District; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Northern Trust is seeking a Senior Observability Engineer in Pune to drive enterprise observability across infrastructure, applications, cloud, and services. This individual-contributor role focuses on hands-on engineering, platform operations, monitoring standardization, automation, and continuous improvement across Dynatrace, SCOM, and ServiceNow ITOM.

Responsibilities include implementing monitoring for hybrid environments, optimizing alerts and dashboards, and enhancing integration with

Qualifications

• 12+ years of overall IT experience with hands-on observability, monitoring, event management, or platform engineering.
• Strong practical experience with Dynatrace including OneAgent, dashboards, alerts, and Davis AI capabilities.
• Hands-on experience with Microsoft SCOM, including alert configuration, management packs, and agent monitoring.
• Strong working knowledge of ServiceNow Event Management / ITOM, including event ingestion, correlation, deduplication, enrichment, and incident integration.
• Experience integrating monitoring tools with ServiceNow or similar ITSM platforms.
• Good understanding of observability concepts: metrics, logs, traces, events, topology, and full-stack monitoring.
• Strong scripting and automation using Python, PowerShell, REST APIs, or similar.
• Experience with CI/CD tools, source control, configuration files, and infrastructure-as-code or observability-as-code.

Responsibilities

• Implement and continuously improve enterprise observability across Dynatrace, SCOM, ServiceNow ITOM, and supporting tools.
• Configure monitoring for infrastructure, applications, services, databases, and cloud/hybrid environments for end-to-end visibility.
• Develop, tune, and optimize alerts, dashboards, thresholds, synthetic checks, and anomaly detection.
• Lead alert hygiene activities: suppressions, deduplication, threshold tuning, and standardization.
• Integrate observability platforms with ServiceNow Event Management and ensure effective incident routing.
• Build automation scripts and reusable solutions using Python, PowerShell, REST APIs, YAML/JSON, and CI/CD pipelines.
• Contribute to observability-as-code practices for standardized onboarding patterns.
• Collaborate with application, infrastructure, cloud, and support teams to onboard new services.

Skills

Observability

Dynatrace

SCOM

ServiceNow ITOM

Automation

Python

PowerShell

CI/CD

Troubleshooting

Cloud + On-prem

Tools

Dynatrace

SCOM

ServiceNow ITOM

REST APIs

CI/CD tools

YAML/JSON

Job description

We are seeking a highly skilled Senior Observability Engineer to support and enhance enterprise observability capabilities across infrastructure, applications, cloud, and business services. This is an individual contributor role focused on hands‑on engineering, platform operations, monitoring standardization, automation, and continuous improvement across observability platforms including Dynatrace, Microsoft SCOM, ServiceNow ITOM & Event Management, and related monitoring integrations.

Key Responsibilities:

• Implement, maintain, and continuously improve enterprise observability capabilities across Dynatrace, SCOM, ServiceNow ITOM & Event Management, and supporting monitoring tools.
• Configure and support monitoring for infrastructure, applications, services, databases, middleware, cloud, and hybrid environments to ensure end‑to‑end visibility and operational stability.
• Develop, tune, and optimize monitoring alerts, dashboards, thresholds, synthetic checks, anomaly detection, and service‑level views to improve signal quality and reduce false positives.
• Drive alert hygiene activities, including duplicate alert reduction, threshold tuning, suppression logic, event enrichment, monitoring standardization across technology teams.
• Support integrations between observability platforms and ServiceNow Event Management, ensuring events are enriched, correlated, deduplicated, and routed effectively for incident response.
• Manage and enhance monitoring integrations from tools such as Dynatrace, SCOM, infrastructure monitoring sources, and application monitoring platforms into ServiceNow Event Management.
• Use Dynatrace capabilities such as service flow, distributed tracing, Davis AI, anomaly detection, problem correlation, dashboards, management zones, tags, and alerting profiles to improve root cause analysis and operational insights.
• Support Microsoft SCOM monitoring activities including management pack configuration, alert rule tuning, agent health checks, monitoring coverage, and operational troubleshooting.
• Build automation scripts and reusable solutions using Python, PowerShell, REST APIs, YAML/JSON, CI/CD pipelines, and other automation frameworks to improve onboarding, monitoring configuration, health checks, reporting, and operational efficiency.
• Contribute to observability‑as‑code practices by supporting standardized, repeatable, and automated monitoring onboarding patterns.
• Partner with application, infrastructure, cloud, and support teams to onboard new applications and services into enterprise monitoring platforms.
• Troubleshoot monitoring gaps, integration failures, agent issues, event flow problems, and alerting defects across observability systems.
• Support operational reporting and KPI tracking related to alert volume, noise reduction, MTTR improvement, event quality, monitoring coverage, and automation adoption.
• Maintain technical documentation, operational runbooks, configuration standards, troubleshooting guides, and onboarding procedures.
• Participate in incident reviews and problem management discussions to identify opportunities for monitoring improvement and proactive detection.
• Apply ITIL practices and event lifecycle management principles to improve incident quality, operational response, and service reliability.

Required Skills and Experience:

• 12+ years of overall IT experience, with strong hands‑on experience in observability, monitoring, event management, infrastructure operations, application support, or platform engineering.
• Strong practical experience with Dynatrace including OneAgent, dashboards, alerts, management zones, synthetic monitoring, service flow, problem detection, tagging, and Davis AI capabilities.
• Hands‑on experience with Microsoft SCOM, including alert configuration, management packs, agent monitoring, rule tuning, infrastructure monitoring, and operational troubleshooting.
• Strong working knowledge of ServiceNow Event Management / ITOM, including event ingestion, event rules, alert correlation, deduplication, enrichment, service mapping awareness, and incident integration.
• Experience integrating monitoring tools with ServiceNow or similar ITSM platforms.
• Good understanding of observability concepts including metrics, logs, traces, events, topology, service health, synthetic monitoring, and full‑stack monitoring.
• Strong scripting and automation experience using Python, PowerShell, REST APIs, shell scripting, or similar technologies.
• Experience with CI/CD tools, source control, configuration files, automation workflows, and infrastructure‑as‑code or observability‑as‑code practices.
• Familiarity with cloud and hybrid environments such as Azure, AWS, VMware, Windows, Linux, databases, middleware, and enterprise infrastructure platforms.
• Understanding of ITIL processes, especially Incident Management, Problem Management, Change Management, Event Management, and operational support models.
• Strong analytical and troubleshooting skills with the ability to identify monitoring gaps, alert quality issues, and event flow problems.
• Ability to work independently as an individual contributor while collaborating effectively with engineering, operations, application, and support teams.