Sr.Lead - GRC

National Spinning Co., Inc. (USA); Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

National Spinning Co., Inc. (USA) is looking for a Senior Quality Analyst to oversee quality assurance in client engagements from Chennai, India. In this role, you will manage comprehensive governance frameworks, ensure adherence to SLAs, and facilitate high-quality reporting while collaborating with cross-functional teams.

The ideal candidate will possess strong experience in business contexts that require client trust-building expertise, supported by data-driven insights. If you have a background in quality assurance and are ready to influence process improvements, we encourage you to apply.

Qualifications

• 8+ years of experience in QA, auditing, or quality governance roles.
• Strong experience in client-facing and offshore delivery models.
• Proficiency in relevant auditing and compliance standards.

Responsibilities

• Conduct process audits and quality inspections.
• Drive governance frameworks and ensure SLA adherence.
• Own and deliver quality reporting and analysis.

Skills

Stakeholder management

Analytical thinking

Client-facing environments

Process improvement

Data-driven reporting

Education

Bachelor’s degree in Engineering or Computer Science

Six Sigma (Green Belt/Black Belt) or ISO Lead Auditor

Tools

Power BI

Tableau

Advanced Excel

Jira

ServiceNow

Job description

Senior Quality Analyst – Client Governance & QA

Location: Chennai (Offshore) Department: Quality Assurance / Service Delivery Reports To: Service Delivery Manager

Job Summary

The Senior Quality Analyst – Client Governance plays a critical role in managing end-to-end quality assurance for client engagements from an offshore location. This role is responsible for driving governance frameworks, ensuring SLA adherence, delivering high-quality reporting, and acting as a key liaison between offshore delivery teams and client stakeholders.

The ideal candidate brings strong experience in client-facing environments, offshore delivery models, and data-driven quality governance, with the ability to influence decisions and build client trust through insights and consistent quality performance.

Key Responsibilities

• Conduct process audits, surveillance checks, and quality inspections
• Document findings and escalate non-conformances to relevant stakeholders
• Support root cause analysis and corrective/preventive action tracking
• Monitor and report quality metrics (e.g., compliance rate, defect trends)
• Collaborate with cross-functional teams to ensure process adherence
• Maintain audit records and contribute to QMS documentation
• Assist in training and awareness programs related to quality standards

Quality Assurance & Audit Leadership

• Lead audit programs (process audits, compliance checks) for assigned accounts
• Define and standardize audit frameworks aligned to client requirements
• Ensure closure of audit findings with sustainable corrective actions
• Conduct deep-dive QA reviews for critical client issues

Data-Driven Reporting & Insights

• Own and deliver weekly/monthly governance reports, scorecards, and dashboards
• Provide actionable insights on trends, defect patterns, and performance gaps
• Customize reporting to meet client-specific governance expectations
• Drive storytelling through data for executive-level presentations

KPI / SLA Management

• Define, track, and improve critical metrics such as:
• SLA adherence / Service performance
• Compliance Rate
• Lead RCA discussions for critical defects and client escalations
• Identify recurring issues and drive preventive action plans
• Maintain risk logs and ensure visibility to leadership and clients

Stakeholder Management

• Collaborate with Delivery, Operations, Transition, and Client teams
• Facilitate governance meetings (weekly, monthly, quarterly business reviews)
• Influence stakeholders to adopt quality improvements and process standardization

Process Improvement & Transformation

• Drive continuous improvement initiatives (Lean, Six Sigma, automation opportunities)
• Recommend process optimization to improve efficiency and reduce defects
• Support digital transformation initiatives (dashboard automation, QA tools, analytics)
• Mentor junior QA analysts and auditors within the offshore team
• Conduct calibration sessions to ensure scoring consistency
• Build QA capability aligned to client expectations

Qualifications & Skills

Education & Certifications

• Bachelor’s degree in Engineering, Computer Science, or related field
• Six Sigma (Green Belt/Black Belt) or ISO Lead Auditor – Preferred

Experience

• 8+ years of experience in QA, auditing, or quality governance roles
• Strong experience in client-facing / offshore delivery models
• Exposure to multi-client or large account governance environments

Technical & Functional Skills

• Proficiency in Power BI / Tableau / Advanced Excel
• Experience with tools like Jira, ServiceNow, QA platforms
• Familiarity with ITIL, ISO, or industry compliance standards

Core Competencies

• Strong stakeholder management and influencing ability
• Analytical thinking with strong attention to detail
• Ability to manage ambiguity and work in a fast-paced global environment
• Strong ownership and accountability mindset