Sr. IT Support Engineer

SpectraMedix; Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A leading healthcare technology firm in Hyderabad is seeking an IT Systems Administrator to manage its IT operations. Responsibilities include maintaining IT infrastructure, supporting end-users, and ensuring compliance with security policies. The ideal candidate has a Bachelor's in Computer Science and 6-8 years of relevant experience, including knowledge of Windows Server and Active Directory. This role offers the opportunity to be the sole IT representative in Hyderabad with a hybrid work model.

Qualifications

• 6-8 years of experience in IT system and network administration.
• Ease with PowerShell scripting, automation, or monitoring tools.
• Ability to work independently and manage end–to–end IT operations.

Responsibilities

• Maintain and support IT infrastructure at the Hyderabad office.
• Manage local Windows Servers and virtual machines.
• Provide first-line support for laptops and desktops.

Skills

Windows Server

Active Directory

DNS

DHCP

Network troubleshooting

PowerShell scripting

LAN/WAN infrastructure

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Azure AD

ITSM Tools (Manage Engine, EndPoint Central)

Job description

SpectraMedix named top value-based contract analytics solution provider by Healthcare Tech Outlook >> Learn More

About Us

SpectraMedix is at forefront of transforming healthcare, empowering health plans and health systems with the tools and insights they need to provide better, more cost-effective care to the communities they serve. Our cutting‑edge platform delivers advanced analytics that help organizations excel in the transition to new value-based payment (VBP) models.

By combining advanced technology with a team of seasoned experts, we provide a unique solution tailored to meet the needs of the healthcare industry during this critical phase of value‑based care evolution. Our platform is strategically designed to guide health plans, accountable care organizations, and health systems in their journey toward achieving success in value‑based payment initiatives.

We are committed to creating an environment where innovation thrives, employees are empowered to drive meaningful change, and every team member plays a key role in reshaping the value and quality equation in healthcare. Our organization’s long‑term stability is grounded in this commitment, and we prioritize our employees' growth, well‑being, and success as the foundation for a thriving future—both for them and for the communities we serve.

Our Values

Diversity & Inclusivity

At SpectraMedix, we believe that diversity drives innovation and inclusivity fosters collaboration. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We celebrate diverse perspectives and are dedicated to providing equal opportunities for all, regardless of race, gender, age, disability, or background. Join us in building a culture of belonging and mutual respect.

What are we looking for

The IT Systems Administrator will be responsible for maintaining and supporting the IT infrastructure, network devices, and end‑user systems at the SpectraMedix Hyderabad office, as well as providing remote support to other offices when required. This role will serve as the sole IT representative at the Hyderabad location, managing day‑to‑day IT operations, ensuring uptime of critical systems, and coordinating with the corporate IT and Security teams to implement global IT and compliance policies.

Location: Hyderabad (Hybrid)

Roles & Responsibilities

IT Infrastructure & Server Management

• Manage and maintain local Windows Servers, Hyper‑V virtual machines, Active Directory, and other infrastructure components
• Support and monitor local and remote systems, including laptops, servers, switches, and UPS units
• Apply OS patches, updates, and perform routine server health checks
• Maintain DNS, DHCP, and Group Policy configurations
• Coordinate with the central IT team for Azure and QTS data center administration, migrations, and upgrades
• Support SpectraMedix’s System Security Plan (SSP) and maintain compliance with HITRUST CSF standards
• Administrator and monitor LAN/WAN infrastructure, including switches and Wi‑Fi Access Points
• Perform network troubleshooting C; manage the ILL connection, ensuring uptime and timely escalation with the service provider
• Ensure environmental monitoring (temperature, humidity) and physical security compliance for the Hyderabad IT infrastructure

Security Compliance

• Implement and enforce endpoint protection, patch management, and vulnerability remediation
• Enforce corporate IT security policies and guidelines from the CISO
• Maintain and monitor access control systems and CCTV DVR/NVR
• Participate in the local and regional Incident Response Team when activated

End‑User Support

• Provide first‑line support to Hyderabad users for laptops, desktops, printers, and network connectivity
• Assist with user onboarding/offboarding, account provisioning, and email setup
• Maintain IT asset inventory and ensure compliance with hardware standards
• Coordinate with the Gurgaon and US IT teams for escalations and policy alignment

Required Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 6-8 years of experience in IT system and network administration
• Ease with PowerShell scripting, automation, or monitoring tools
• Strong working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy; Hyper‑V or VMware virtualization; LAN/WAN, Switches, Wi‑Fi, and Firewalls; Azure AD / Microsoft 365 administration; ITSM Tools (Manage Engine, EndPoint Central, ServiceDeskPlus)
• Excellent troubleshooting, documentation, and coordination skills tag; ensure correct $
• Excellent troubleshooting, documentation, and coordination skills
• Ability to work independently and manage end‑to‑end IT operations for the Hyderabad site

Non‑Technical / Behavioral Competencies required

• Must have worked with US based clients in onsite/offshore delivery model
• Strong verbal and written communication, technical articulation, listening, and presentation skills are essential
• Proven analytical and problem‑solving skills
• Demonstrated expertise in prioritization, time management, and stakeholder management (both internal and external) is necessary
• Quick learner, self‑starter, proactive, and an effective team player
• Must have experience working under tight deadlines within a matrix organizational structure

Please email your resume to [e-mail]