Sr IT Developer I - ServiceNow

Novo Nordisk; Bengaluru; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Novo Nordisk Global Business Services (GBS) is seeking a Senior ServiceNow Developer to design, develop, and maintain HRSD and related ServiceNow solutions. The role combines hands‑on development with production support, ensuring a scalable platform for colleagues worldwide.

You will own the end‑to‑end lifecycle, implement AI features in workflows, and collaborate with global stakeholders to deliver secure, upgrade‑safe solutions across ITSM, ITOM, ITAM, and PPM.

Qualifications

• 10+ years in IT
• 8+ years hands‑on ServiceNow development and administration including HRSD/Employee Center implementations
• Strong JavaScript, Flow Designer, REST/SOAP integration
• ServiceNow certifications required; ITIL foundation preferred; regulated/GxP exposure is a plus
• Proven ability to support and operate in large, regulated enterprises with change control

Responsibilities

• Design, develop, and maintain ServiceNow applications and integrations end‑to‑end across modules including HRSD, ITSM, ITOM, ITAM, and PPM
• Configure and customize applications to meet evolving business needs with upgrade‑safe development
• Build integrations with third‑party tools using APIs, REST/SOAP, and scheduled imports
• Own the full development lifecycle from requirements to deployment and support
• Provide day‑to‑day production support, root‑cause analysis, and continuous improvement
• Implement and leverage AI features within workflows to enhance capabilities
• Collaborate with Product Owners, Architects, system managers, and global stakeholders
• Manage Change, Release, and deployments via update sets while upholding standards

Skills

JavaScript

Flow Designer

REST/SOAP

AI features in workflows

Communication

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow HRSD

HR Portal/Employee Center

Job description

Department: Service Now

Company: Novo Nordisk Global Business Services (GBS)

Build and optimize the digital backbone that connects our people to their purpose – one workflow at a time.

Your new role

As a Senior ServiceNow Developer, you will play a central role in designing, developing, and maintaining solutions across the ServiceNow platform – with a primary focus on the HR Service Delivery (HRSD) application. You will combine hands‑on development with day‑to‑day operational support, ensuring our platform remains stable, scalable, and ready to serve colleagues across the globe.

Your Key Responsibilities Will Include

• Designing and maintaining ServiceNow applications, workflows, and integrations end to end across modules including HRSD, ITSM, ITOM, ITAM, and PPM
• Configuring, developing, and customizing applications to meet evolving business requirements using best practices for performance, security, and upgrade‑safe development
• Building and maintaining integrations with third‑party tools and data sources using APIs, REST/SOAP, and scheduled imports
• Owning the full development lifecycle – from requirements gathering and solution design through build, test, deployment, and ongoing support
• Providing day‑to‑day production support including troubleshooting, root cause analysis, and continuous improvement
• Implementing and utilizing AI features within workflows to enhance development and support capabilities
• Collaborating with Product Owners, Architects, system managers, and business stakeholders globally
• Managing Change, Release, and deployments via update sets while upholding coding, security, and QMS standards

Your new department

In Enterprise IT & Quality, you will be part of a business area that drives impact across the full Novo Nordisk value chain. We strive to stay close to our stakeholders in the business to ensure we deliver on their needs, helping reach millions of people living with serious chronic diseases. Our focus is on being at the forefront within our three areas; ensuring the highest quality for patients, being a trusted tech leader and an environmentally responsible business.

Within this area, our ServiceNow team is responsible for the platform that underpins critical business processes – from IT service management to HR service delivery. You will join a team of skilled developers and administrators working in a global, cross‑functional setup where your contributions directly enable thousands of colleagues to do their best work every day.

Your Skills & Qualifications

We're looking for a developer who thrives at the intersection of technical depth and operational ownership. You'll bring with you:

• 10+ years in IT with 8+ years of hands‑on ServiceNow development and administration, including strong experience with HRSD, HR portal/Employee Center implementations, and HR integrations
• Strong JavaScript, Flow Designer, and REST/SOAP integration skills with a solid understanding of ServiceNow module capabilities and architecture
• Experience with AI‑assisted ServiceNow SDK/development, Reporting, and Performance Analytics
• ServiceNow certifications required; ITIL foundation preferred, and experience in regulated/GxP environments is an advantage
• A proven track record of support and operations in large, regulated enterprises with the ability to manage change, prioritize workload, and deliver under pressure
• Excellent communication and problem‑solving skills with the ability to work both independently and collaboratively across global teams
• A Bachelor's degree in Computer Science, Information Technology, or a related field

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long‑term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What We Offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Location: Bangalore

Work Mode: Hybrid (3 days)

Deadline: 27 August 2026

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long‑term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.