Sr Finance Systems Admin (L1 Support & Admin)

MongoDB; Gurugram District; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

MongoDB is seeking a Finance Systems Administrator in India to provide hands-on L1 support for NetSuite, Coupa, Concur, and related platforms. You will manage user access, perform monthly close tasks, and help improve financial system processes.

The role targets candidates based in Gurugram with a hybrid work setup. The ideal candidate has 6–8 years in Finance systems/ERP roles, strong knowledge of cloud finance apps, and a solid grasp of procure‑to‑pay and revenue processes.

Qualifications

• 6–8 years of experience in Finance systems support, ERP administration, or similar Finance IT role.
• Hands-on knowledge of 2–3 of NetSuite, Coupa, Concur, Anaplan/Pigment or equivalent cloud Finance apps.
• Strong understanding of finance processes: procure‑to‑pay, order‑to‑cash, expense management, reporting.

Responsibilities

• Own the L1 support queue for all Finance applications, triage and resolve or escrow tickets per SLAs.
• Manage user access across NetSuite, Coupa, Concur, Graphite and related platforms; ensure least-privilege access.
• Assist with month-end/quarter-end tasks, run scheduled jobs, validate data loads, and test changes in sandbox environments.
• Coordinate with IT security and IAM teams on SSO provisioning and access reviews.

Skills

NetSuite

Coupa

Concur

Anaplan/Pigment

Finance SaaS platforms

Education

Bachelor's degree in Information Systems/CS

Tools

Okta

SuiteAnalytics

Power BI

Job description

We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands‑on, service‑delivery role responsible for day‑to‑day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications.

You will be the first point of contact for end users encountering issues or making requests across NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and associated Tax & Treasury platforms. You will triage, resolve, or escrow tickets, maintain user access, support month‑end activities, and help improve operational processes over time.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

L1 Support & Ticket Management

• Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escrow tickets per defined SLAs
• Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches
• Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets
• Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds

User Administration & Access Management

• Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment — set up SCIM where applicable
• Assign roles, permission sets, and approval hierarchies in line with access control policies and least‑privilege principles
• Run regular access certification reviews and clean up inactive accounts
• Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes

Configuration & Admin Tasks

• Perform low‑complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects
• Support Finance teams with month‑end and quarter‑end tasks — running scheduled jobs, validating data loads, and confirming system readiness
• Assist in testing configuration changes or patches in sandbox environments before promoting to production
• Maintain system documentation including configuration guides, data dictionaries, and change logs

Stakeholder Coordination

• Liaise with Level 2/3 support teams and external vendors for escalated issues requiring deeper technical or functional expertise
• Participate in regular system health reviews and communicate recurring pain points to the broader product leads

Process Improvement & Compliance

• Identify patterns in the support queue and proactively flag systemic issues to reduce ticket volume
• Follow ITIL‑aligned change and incident management processes
• Support SOX and audit activities by providing user access logs, change documentation, and system evidence as required
• Review all SaaS applications periodically and share POV on possible consolidations

Security Administration

• Serve as the first line of defence for security‑related requests across all Finance applications — managing role assignments, permission changes, and access removals in a timely and auditable manner
• Maintain and enforce least‑privilege access principles; review and challenge access requests that exceed job function requirements before provisioning
• Run periodic user access reviews (UARs) across NetSuite, Coupa, Concur, Graphite, YayPay, Anaplan/Pigment, and Tax & Treasury systems; document findings and remediate exceptions within agreed SLAs
• Monitor and action Joiner‑Mover‑Leaver (JML) events — ensure access is provisioned on day one for joiners, updated promptly for role changes, and revoked on the last day for leavers
• Coordinate with IT Security and Identity & Access Management (IAM) teams on SSO/SAML provisioning via Okta or equivalent; troubleshoot authentication and MFA issues for Finance application users
• Investigate and escrow suspected unauthorised access, unusual login activity, or policy violations to the IT Security team; preserve evidence and document the incident timeline
• Manage segregation of duties (SoD) conflicts — identify conflicting role combinations in systems such as NetSuite and Coupa, document exceptions with compensating controls, and report to Internal Audit as required
• Support IT General Controls (ITGC) testing and evidence collection: produce user access reports, change logs, and audit trails for internal and external auditors
• Maintain security configuration documentation for each Finance platform — including role matrices, permission templates, and approved access request forms — keeping them current after every change
• Participate in security assessments and vendor reviews for Finance applications; flag risks and follow up on remediation items

Qualifications

Required

• 6–8 years of experience in Finance systems support, ERP administration, or a similar generalist Finance IT role
• Hands‑on working knowledge of at least 2–3 of the following: NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications
• Solid understanding of Finance and Accounting processes: procure‑to‑pay, order‑to‑cash, expense management, financial planning, and reporting
• Experience managing user access, roles, and permissions in SaaS Finance platforms
• Strong written and verbal communication skills in English; ability to translate technical issues for non‑technical Finance stakeholders
• Organised and methodical approach to ticket handling, documentation, and follow‑through

Preferred

• Experience with YayPay (AR automation), Graphite (contract management), or Tax/Treasury platforms (e.g., Kyriba)
• Familiarity with SSO/SAML provisioning (Okta or similar) in the context of Finance application onboarding
• Exposure to SOX compliance requirements, user access reviews, or IT General Controls (ITGCs)
• Basic SQL or reporting tool skills (SuiteAnalytics, Power BI, or similar) for ad hoc data validation
• Experience in a high‑growth, global technology company or shared services environment

Education

• Bachelor's degree in Information Systems, Computer Science, or a related field. Equivalent practical experience accepted

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.