Sr Executive - Operations

StayVista Private Limited; India; Remote; INR 700,000 - 900,000; Full time

Job summary

StayVista is India s largest villa hospitality brand, seeking a Senior Executive - Operations in Kodaikanal to ensure exceptional guest experiences. You will listen to guest preferences, handle requests promptly, and resolve issues quickly to leave guests with a positive impression.

You will support Owner and Guest Management tasks, identify regional properties, and collaborate with stakeholders to drive guest registration efficiency and high satisfaction scores.

Qualifications

• 2-3 years in hospitality or guest service with a focus on personalised service.
• User-centric approach to drive higher guest and owner satisfaction.
• Exceptional service orientation and timely problem solving.
• Ability to improve processes and drive efficiency.
• Strong interpersonal and leadership skills for collaboration.
• Ability to manage stakeholder relationships and deliver results.

Responsibilities

• Be the main point of contact for guests and ensure a smooth, unforgettable experience.
• Listen to guest preferences, handle requests promptly, and resolve small issues quickly.
• Manage daily guest interactions and timely responses to requests.
• Support Owner and Guest Management tasks as needed by the organization.
• Identify suitable properties regionally in line with company requirements.

Skills

Guest handling

Personalized service

Customer satisfaction

Stakeholder management

Interpersonal skills

Leadership

Timely problem solving

Relationship building

Pressure management

Daily guest communication

Job description

Senior Executive - Operations

Location: Kodaikanal, Tamil Nadu

About Us

StayVista is India s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us

At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Senior Executive at StayVista, you will be the main point of contact for our guests, making sure they have a smooth and unforgettable experience. Youll listen to what each guest likes, handle their requests promptly, and solve any small issues that come up quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression.

About You

• 2-3 years of experience in a hospitality or guest service role, with a focus on personalized service.
• A user-centric approach to drive higher satisfaction among guests and owners.
• Exceptional service orientation and ability to provide timely solutions.
• Ability to execute and drive efficiency through continuous process improvement.
• Strong interpersonal and leadership skills with the ability to collaborate and manage.
• Strong in building and maintaining relationships with stakeholders.
• Ability to deliver results under pressure and within the deadline.
• Strong inclined to do high-quality and impactful work in a dynamic environment.
• Manage daily guest interactions, ensuring timely and efficient responses to guest requests.
• This position includes tasks supporting Owner and Guests Management, as determined by organizational needs.
• Identify suitable properties in the region in line with company requirement.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Access to a personal two-wheeler or four-wheeler for added flexibility in service

Key Metrics: What you will drive and achieve

• Guest Registration Efficiency
• OTA Guest Feedback Score
• Upsell Conversion Rate
• 3-Star Rating Percentage
• Guest Walkout Rate

Our Core Values: Are you a CURATER

• Curious : Here, your curiosity fuels innovation.
• User-Centric : You ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing-because we re all about continuous improvement.
• Trust : Trust is our foundation. You ll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

• Business Acumen : You grasp the basics of our company, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management : You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership : You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity : You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork : You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation : You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing : You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication : You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.