Specialist - Operations & Strategy

Stay Vista; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

StayVista is India’s largest villa hospitality brand, redefining group getaways with luxury villas across premier destinations. As a Specialist at StayVista, you will drive day-to-day ground operations, coordinate across teams, and keep data current to ensure seamless guest experiences.

You will manage MIS trackers, publish reports, oversee Butler operations, and handle admin tasks from recharges to vendor coordination, while maintaining a strong focus on accuracy and process discipline.

Qualifications

• Manage MIS trackers, publish reports, and proactively identify gaps.
• Oversee Butler operations by tracking tasks, ensuring guest satisfaction, and driving team performance.
• Handle administrative operations including recharges, POs, procurement, and vendor coordination.
• Monitor villa safety compliance, follow up on issues, and ensure timely closure of gaps.
• Drive execution through consistent follow-ups with squads, SEMs, and vendors.
• Support payroll processes from attendance tracking to salary file coordination.
• Track expenses, manage approvals, and ensure timely closure.
• Strong proficiency in Excel / Google Sheets.
• High ownership with strong follow-through on tasks.
• Comfortable managing daily operations, coordination, and follow-ups.
• Detail-oriented with a process-driven approach.
• 1–3 years of experience in Operations / MIS / Admin roles.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Responsibilities

• Drive day-to-day ground operations and ensure seamless coordination across teams.
• Maintain accurate, up-to-date data and reports.
• Support payroll processes from attendance tracking to salary file coordination.
• Coordinate with vendors, squads, and SEMs to meet guest requirements.
• Monitor villa safety compliance and close gaps promptly.

Skills

Excel

Google Sheets

Job description

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Specialist at StayVista, y ou will be responsible for driving day-to-day ground operations, ensuring seamless coordination across teams, and maintaining accurate, up-to-date data at all times.

About You

• Manage MIS trackers, publish reports, and proactively identify & flag gaps
• Oversee Butler operations by tracking tasks, ensuring guest satisfaction, and driving team performance
• Handle administrative operations including recharges, POs, procurement, and vendor coordination
• Monitor villa safety compliance, follow up on issues, and ensure timely closure of gaps
• Drive execution through consistent follow-ups with squads, SEMs, and vendors
• Support payroll processes from attendance tracking to salary file coordination
• Track expenses, manage approvals, and ensure timely closure.
• Strong proficiency in Excel / Google Sheets
• High ownership with strong follow-through on tasks
• Comfortable managing daily operations, coordination, and follow-ups
• Detail-oriented with a process-driven approach
• 1–3 years of experience in Operations / MIS / Admin roles
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Someone with strong Excel skills, a keen eye for detail, and a high sense of ownership—able to manage tasks end-to-end while continuously learning, improving, and growing in the role.

Key Metrics: What you will drive and achieve

• Expenses, Damages : Escalations 0
• Curious : Here, your curiosity fuels innovation.
• User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing—because we’re all about continuous improvement.
• Trust : Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.