Sr Executive

Amerisource Bergen; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Cencora in Delhi is hiring an Operations Coordinator to support global logistics and storage services through World Courier. The role involves coordinating complex shipment scheduling, bookings, and documentation, while ensuring accuracy and adherence to SLA.

The candidate will mentor junior operators, manage records such as bills of lading and delivery Proof, and contribute to continuous service improvements. Fluency in English and Hindi is mandatory; full-time onsite with rotating shifts.

Qualifications

• At least 2 years of experience with healthcare/logistics operations.
• Experience mentoring or supporting junior team members.
• Experience in logistics, transportation, freight forwarding, supply chain, or customer service operations.
• Bachelors degree required.
• Strong English communication skills (written and verbal).
• Hindi language proficiency is mandatory.
• Customer service experience in a fast-paced operational environment.
• Strong problem-solving, organizational, and multitasking skills.
• Experience handling shipment coordination, documentation, and issue resolution.
• Willingness to work full-time onsite, rotating shifts.

Responsibilities

• Coordinates complex shipment scheduling, carrier bookings, and freight documentation across transportation lanes.
• Resolves moderately complex carrier service issues and delivery exceptions.
• Monitors open shipment status, transit performance, and delivery commitments.
• Maintains audit-ready logistics records including bills of lading and proof of delivery.
• Compiles performance data and carrier scorecard inputs for reporting and improvements.
• Guides junior operators through coaching and documentation standards.

Skills

Healthcare logistics

Mentoring

Logistics operations

English communication

Hindi language

Customer service in fast-paced ops

Problem solving

Shipment coordination

Documentation handling

Onsite readiness

Education

Bachelor's degree

Job description

Job Summary

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Responsibilities

• Coordinates complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards
• Resolves moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members.
• Monitors open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution
• Maintains accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows
• Compiles operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives
• Guides junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team

Requirements

• At least 2 years of experience with healthcare logistics, pharmaceutical logistics, clinical trials, temperature-controlled shipments, or express logistics
• Experience mentoring or supporting junior team members
• Experience in logistics, transportation, freight forwarding, supply chain, or customer service operations
• Bachelors degree
• Strong English communication skills (written and verbal) - mandatory
• Hindi language proficiency - mandatory
• Customer service experience in a fast-paced operational environment
• Strong problem-solving, organizational, and multitasking skills.
• Experience handling shipment coordination, documentation, and issue resolution
• Willingness to work full-time onsite, Monday through Saturday, on a rotational shift schedule (9:00 AM - 6:00 PM or 1:00 PM - 10:00 PM)

Job Type: Full-time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.