Sr Engineer (Support & Operations)

HCL Technologies Limited; Nagpur District; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited in India seeks a software professional to maintain existing features, fix bugs and support enhancements based on client requirements and team directions. The role includes providing client support, monitoring delivery schedules, and ensuring quality standards.

The position emphasizes collaboration with functional and technical teams, along with guiding junior developers on technical tasks and best practices within a global technology environment.

Responsibilities

• To maintain existing features, troubleshoot bugs, resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
• To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
• To perform activities related to enhancement creation of documents for CMMi and client requirements.
• To provide technical guidance to junior developers.

Job description

To write, test, and deploy high-quality, maintainable code in accordance with time| quality and cost standards.

Key Responsibilities

• 1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
• 2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
• 3. To perform activities related to enhancement creation of documents for CMMi and client requirements.
• 4. To provide technical guidance to junior developers.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.