Sr Engineer, Platform Engineering

Amerisource Bergen; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

Amerisource Bergen is seeking a Senior Platform Engineer to own and operate the Leena AI deployment, enabling automation across HR, IT and employee support workflows at scale. You will connect internal systems via MCP, manage integrations, and monitor platform health with a focus on security and governance.

The role demands deep technical expertise, autonomy, and leadership in Platform Engineering, including stakeholder collaboration and mentoring junior engineers.

Qualifications

• Bachelor's degree in statistics, CS, IT or related field.
• Experience with enterprise AI platforms and integrations.

Responsibilities

• Configure and maintain Leena AI instance, including content sources, permissions, and governance policies.
• Build and optimize agentic workflows using AOP Studio and Workflow Studio.
• Own platform roadmap and expand automation coverage.
• Design and maintain Custom MCP Connectors to surface internal tools as agent actions.
• Manage MCP server authentication: OAuth 2.0, API keys, headers.
• Coordinate security reviews for MCP servers with infra and security teams.
• Monitor conversations, KPIs, and platform performance; report findings.

Skills

Critical Thinking

Detail Oriented

Influencing

Interpersonal Communication

Multitasking

Problem Solving

Time Management

Education

Bachelor's Degree in CS/IT/Statistics

Tools

Identity & Access Management

Job description

Job Summary

The Senior Platform Engineer for Leena AI is a senior individual contributor within the Platform Engineering organization, responsible for owning and operating Cencoras Leena AI deployment - an agentic AI platform used to automate HR, IT, and employee support workflows at enterprise scale. Operating with a high degree of autonomy, this role applies deep technical expertise to extend Leena AIs capabilities by connecting it to internal systems via custom MCP (Model Context Protocol) servers, alongside platform configuration, integration engineering, and operational monitoring responsibilities.

Responsibilities

Platform Administration

• Configure and maintain the Leena AI instance, including Knowledge Studio content sources, permissions and access controls, and governance policies.
• Build and optimize agentic workflows using AOP Studio and Workflow Studio, translating HR and IT business requirements into automated AI Colleague processes.
• Own the Leena AI platform roadmap, proactively identifying opportunities to expand automation coverage and enhance employee experience.

MCP & Integration Engineering (Core Focus)

• Design, implement, and maintain Custom MCP Connectors to register internal MCP servers with Leena AI, enabling internal tools and data sources to be surfaced as agent actions.
• Configure and manage authentication methods for MCP servers, including: No Authentication (internal/public endpoints) Custom Header/API Key Authentication Admin OAuth 2.0 User OAuth 2.0
• Perform OAuth client registration, redirect URI setup, and credential management where required.
• Validate and troubleshoot tool discovery and runtime schema synchronization across connected MCP servers as services evolve.
• Assess and implement pre-built MCP connectors and the Pipedream MCP Connector where appropriate, making informed build-versus-buy decisions.
• Coordinate network connectivity, infrastructure requirements, and security reviews for internally hosted MCP servers in partnership with enterprise infrastructure and security teams.

Enterprise Integrations

• Maintain and enhance integrations with core enterprise platforms, including: Workday ServiceNow Microsoft 365 SharePoint
• Utilize Leena AI native connectors and REST API connectors when MCP-based integration is not suitable.
• Act as the subject matter expert (SME) for enterprise integrations and provide guidance on optimal approaches for new connectivity requirements.

Monitoring, Quality & Reporting

• Monitor chatbot conversations, agent performance, and automation accuracy; investigate negative use cases and continuously improve training data and FAQs.
• Track and report key performance indicators (KPIs), including: Ticket Deflection Rate Resolution Time Customer Satisfaction (CSAT)
• Review execution logs, platform alerts, and credential-expiration notifications across all connected systems and proactively resolve issues.
• Prepare and present regular platform health, adoption, utilization, and performance reports to leadership and key stakeholders.

Security & Governance

• Administer role-based access controls (RBAC), audit trails, and connector security across the platform.
• Manage OAuth credentials, API keys, secrets, and certificate rotation processes for all integrations, including custom MCP connections.
• Ensure platform operations comply with organizational information security policies, regulatory requirements, and data governance standards.

Stakeholder Engagement & Leadership

• Serve as the primary technical point of contact for HR, IT, and business stakeholders utilizing the Leena AI platform.
• Gather, analyze, and translate business requirements into scalable AI-driven solutions, including identifying internal tools and services suitable for MCP exposure.
• Lead requirement discovery workshops, solution-design discussions, platform demonstrations, and stakeholder presentations.
• Collaborate with Leena AI support and product teams on platform upgrades, feature releases, and MCP-related incidents.
• Mentor junior team members and promote engineering best practices, operational excellence, and continuous improvement within the Platform Engineering team.

Experience

• 6 years of IT experience, with expertise in systems administration, integration engineering, or conversational AI platforms such as Leena AI, Moveworks, Microsoft Copilot Studio, or Glean, including ownership of platform implementations and integration initiatives.
• Strong understanding of Model Context Protocol (MCP) or proven experience with API integrations and connected systems.
• Hands-on experience with OAuth 2.0, client registration, API key management, and header-based authentication mechanisms.
• Experience integrating SaaS applications using REST/SOAP APIs, Single Sign-On (SSO), and SAML.
• Familiarity with HRIS and ITSM platforms such as Workday, ServiceNow, or similar enterprise applications

Educational Qualification

• Bachelor s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

Skills & Knowledge

Behavioral Skills

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills

• Identity & Access Management