Senior Engineer, Platform Engineering

myhrabc; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Cencora in Pune, India seeks a Senior Platform Engineer to own and operate the Leena AI deployment, integrating it with internal systems via MCP connectors. The role spans platform configuration, integration engineering, monitoring, and governance with significant autonomy.

You will coordinate security reviews, RBAC, OAuth credentials, and enterprise integrations (Workday, ServiceNow, Microsoft 365, SharePoint) while mentoring peers and driving platform improvements.

Qualifications

• Experience with enterprise AI platforms and integrations.
• Ability to design, implement, and maintain MCP connectors.
• Strong knowledge of authentication and security for internal integrations (OAuth 2.0, API keys).
• Familiarity with Workday, ServiceNow, and collaboration suites.

Responsibilities

• Configure and maintain Leena AI instance and governance policies.
• Build and optimize agentic workflows via MCP and Studio tools.
• Own platform roadmap and expand automation coverage across HR/IT workflows.
• Design, implement, and manage MCP connectors; handle authentication/authorization.
• Coordinate enterprise integrations (Workday, ServiceNow, MS 365, SharePoint) and ensure data governance.
• Monitor platform health, KPIs, logs, and alerts; report to leadership.
• Mentor junior engineers and promote engineering best practices.

Skills

Leena AI

MCP integration

OAuth 2.0

APIs

RBAC

Tools

Workday

ServiceNow

Microsoft 365

SharePoint

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Cencora is a leading global pharmaceutical distribution and healthcare solutions organization dedicated to improving the lives of people and animals worldwide. Through its extensive network of manufacturers, healthcare providers, pharmacies, and patients, Cencora helps ensure timely and reliable access to critical therapies and healthcare services. The company continually invests in innovative technologies, operational excellence, and talented professionals to advance healthcare delivery and create meaningful impact across the global healthcare ecosystem.

Summary:

The Senior Platform Engineer for Leena AI is a senior individual contributor within the Platform Engineering organization, responsible for owning and operating Cencora's Leena AI deployment - an agentic AI platform used to automate HR, IT, and employee support workflows at enterprise scale. Operating with a high degree of autonomy, this role applies deep technical expertise to extend Leena AI's capabilities by connecting it to internal systems via custom MCP (Model Context Protocol) servers, alongside platform configuration, integration engineering, and operational monitoring responsibilities.

Platform Administration

• Configure and maintain the Leena AI instance, including Knowledge Studio content sources, permissions and access controls, and governance policies.
• Build and optimize agentic workflows using AOP Studio and Workflow Studio, translating HR and IT business requirements into automated AI Colleague processes.
• Own the Leena AI platform roadmap, proactively identifying opportunities to expand automation coverage and enhance employee experience.

MCP & Integration Engineering (Core Focus)

• Design, implement, and maintain Custom MCP Connectors to register internal MCP servers with Leena AI, enabling internal tools and data sources to be surfaced as agent actions.
• Configure and manage authentication methods for MCP servers, including: No Authentication (internal/public endpoints) Custom Header/API Key Authentication Admin OAuth 2.0 User OAuth 2.0.
• Perform OAuth client registration, redirect URI setup, and credential management where required.
• Validate and troubleshoot tool discovery and runtime schema synchronization across connected MCP servers as services evolve.
• Assess and implement pre-built MCP connectors and the Pipedream MCP Connector where appropriate, making informed build-versus-buy decisions.
• Coordinate network connectivity, infrastructure requirements, and security reviews for internally hosted MCP servers in partnership with enterprise infrastructure and security teams.

Enterprise Integrations

• Maintain and enhance integrations with core enterprise platforms, including: Workday ServiceNow Microsoft 365 SharePoint.
• Utilize Leena AI native connectors and REST API connectors when MCP-based integration is not suitable.
• Act as the subject matter expert (SME) for enterprise integrations and provide guidance on optimal approaches for new connectivity requirements.

Monitoring, Quality & Reporting

• Monitor chatbot conversations, agent performance, and automation accuracy; investigate negative use cases and continuously improve training data and FAQs.
• Track and report key performance indicators (KPIs), including: Ticket Deflection Rate Resolution Time Customer Satisfaction (CSAT).
• Review execution logs, platform alerts, and credential-expiration notifications across all connected systems and proactively resolve issues.
• Prepare and present regular platform health, adoption, utilization, and performance reports to leadership and key stakeholders.

Security & Governance

• Administer role-based access controls (RBAC), audit trails, and connector security across the platform.
• Manage OAuth credentials, API keys, secrets, and certificate rotation processes for all integrations, including custom MCP connections.
• Ensure platform operations comply with organizational information security policies, regulatory requirements, and data governance standards.

Stakeholder Engagement & Leadership

• Serve as the primary technical point of contact for HR, IT, and business stakeholders utilizing the Leena AI platform.
• Gather, analyze, and translate business requirements into scalable AI-driven solutions, including identifying internal tools and services suitable for MCP exposure.
• Lead requirement discovery workshops, solution-design discussions, platform demonstrations, and stakeholder presentations.
• Collaborate with Leena AI support and product teams on platform upgrades, feature releases, and MCP-related incidents.
• Mentor junior team members and promote engineering best practices, ope