Sr. Developer - Application Development Microsoft N 4B

Genpact Ltd.; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact Ltd. is hiring a Sr. Developer - Application Development focused on Microsoft Dynamics 365 CE. You will develop and customize CE modules, build plugins, and implement CCaaS Omnichannel solutions while designing integrations with Azure services.

You will work in a hybrid model from India, contributing across the full SDLC, mentoring juniors, and collaborating with cross-functional teams to deliver scalable, high-impact AI-enabled solutions.

Qualifications

• 3+ years in Dynamics 365 CE development and implementation, especially Customer Service modules.
• Experience with Omnichannel for Customer Service or similar contact center solutions.
• Strong SDLC and Agile/Scrum experience.
• Proficiency in C#, .NET, and JavaScript/TypeScript.
• Experience with Azure cloud services for integrations (Logic Apps, Functions, Service Bus).

Responsibilities

• Translate business requirements into scalable technical solutions and detailed technical specifications.
• Develop and customize Dynamics 365 CE modules (plugins, workflows, web resources, Power Automate flows).
• Implement and configure Microsoft CCaaS Omnichannel for Customer Service including routing rules and queues.
• Design and implement integrations with external systems via Azure Functions, Logic Apps, Service Bus, REST/SOAP Web APIs, and custom connectors.
• Build and manage Power Platform solutions (Model-driven Apps, Canvas Apps, Power Automate, PCF).
• Plan and execute data migration activities ensuring data integrity.
• Perform testing (unit & integration), troubleshoot issues, optimize performance, and provide support.
• Create documentation and enforce ALM practices via Azure DevOps.
• Mentor juniors, participate in code reviews, and communicate with clients.

Skills

C#

.NET

JavaScript/TypeScript

Dynamics 365 CE

Plugins

Power Platform

Azure

REST/SOAP APIs

SQL Server

ALM / Azure DevOps

Education

Bachelor's Degree in Computer Science/Engineering

Dynamics 365 Certification (MB-230/PL-400 etc.)

Tools

Azure Functions

Logic Apps

Service Bus

Web APIs (REST/SOAP)

Job description

Sr. Developer - Application Development Microsoft NReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionCore ResponsibilitiesSolution Design & Architecture: Collaborate with solution architects and functional consultants to translate business requirements into scalable technical solutions and create detailed technical specifications.Development & Customization: Develop and customize Dynamics 365 Customer Engagement (CE) modules, including plugins (C#), custom workflows, JavaScript web resources, and Power Automate flows.Contact Center Specifics: Implement and integrate Microsoft CCaaS (e.g., Omnichannel for Customer Service), configure routing rules, queues, case management, and agent experiences.Integration: Design and implement integrations with external systems and third-party applications using Azure Functions, Logic Apps, Service Bus, Web APIs (REST/SOAP), and custom connectors.Power Platform Utilization: Build and manage solutions using the broader Power Platform, including Model-driven Apps, Canvas Apps, Power Automate, and Power Platform Component Framework (PCF) controls.Data Management: Plan and perform data migration activities, ensuring data integrity and consistency.Quality Assurance & Support: Conduct testing (unit and system integration), troubleshoot complex technical issues, optimize system performance, and provide technical support during all project phases.Documentation & Best Practices: Create comprehensive technical documentation and ensure adherence to coding standards and best practices, including Application Lifecycle Management (ALM) via Azure DevOps.Leadership & Collaboration: Mentor junior developers, participate in code reviews, and effectively communicate with clients and cross-functional teams.Minimum Qualifications:Education:Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.Experience:Relevant experience, typically 3 or more years, in Dynamics 365 CE development and implementation, particularly in Customer Service modules, is required. Experience with contact center technologies and the Dynamics 365 Omnichannel solution is highly valued, as is experience in data migration and integrating with external systems.Proven experience in Dynamics 365 Customer Service and specific experience with Omnichannel for Customer Service or similar contact center solutions is highly beneficial.Experience with full software development lifecycle (SDLC) and Agile/Scrum methodologies.Technical Skills:Strong proficiency in C#, .NET, and JavaScript/TypeScript.Expertise in Dynamics 365 technical components: Plugins, Workflows, Web Resources, and the Dataverse.Experience with Azure cloud services (Logic Apps, Functions, Service Bus) for integrations.Proficiency in the Power Platform (Power Apps, Power Automate, PCF).Database experience with Microsoft SQL Server and integration tools (e.g., SSIS).Soft Skills:Excellent problem-solving, analytical, and troubleshooting abilities.Strong verbal and written communication skills, with client-facing experience.Ability to work both independently and collaboratively in a team environment.Preferred Certifications:Microsoft Certified: Dynamics 365 Fundamentals (CRM pathway)Microsoft Certified: Power Platform Developer Associate (PL-400)Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)Microsoft Certified: Azure Developer Associate (AZ-204)QualificationsBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertificationsDatabricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoftRequired SkillsMicrosoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 SalesLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Application Development Microsoft NRemote Type -HybridWork Shift -Any (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.