Sr. Customer Service Executive - Media Enabled Services

Tata Communications Limited; Mumbai; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Tata Communications Limited requires a Playout Executive to oversee broadcast playout operations, ensuring high-quality transmission of live and recorded content. The role involves monitoring channels, maintaining schedules, and troubleshooting technical issues to prevent on-air incidents.

The incumbent will manage automation processes, coordinate with support teams, and contribute to continuous improvement of playout procedures, with responsibility for reporting and documentation.

Qualifications

• Bachelor's degree in engineering, Broadcast Technology, Media Production or related field.
• 1–5 years of experience in broadcast playout operations.
• Proficiency in playout automation systems and broadcast equipment.
• Strong troubleshooting and under-pressure problem-solving.

Responsabilités

• Operate and monitor playout systems for on-air accuracy.
• Manage live streams and insert commercials and promos.
• Maintain schedules and automate playlists.
• Conduct quality checks on content before and during transmission.
• Respond to on-air emergencies with contingency plans.
• Log activities and prepare performance reports.

Connaissances

Troubleshooting

Communication

Live broadcast operations

Problem solving

Team coordination

Formation

Bachelor's degree in engineering, Broadcast Technology, Media Production or related field

Outils

Playout automation systems

Broadcast equipment

Video/Audio codecs

Description du poste

Job Summary:

Playout Executive is responsible for the seamless execution of broadcast playout operations, ensuring high-quality transmission of live and recorded content. Ensure monitoring of channels. This role requires in depth knowledge on broadcast operations, which involves overseeing the playout systems, managing the Playout scheduling, automation management and troubleshooting capabilities of technical issues. The Playout Operator will also report of any on air incidents and technical problems and contribute to the continuous improvement of playout procedures.

Key Responsibilities:

Playout Operations:

• Operate and monitor playout systems to ensure accurate and timely transmission of contents On-Air.
• Manage Live broadcast streams, including switching between multiple sources, inserting commercials, fillers, promos and handling live sports feeds.
• Ensure all contents are correctly formatted, timed, and delivered according to broadcast standards and schedules.

System Monitoring and Maintenance:

• Oversee the performance of playout equipment and systems, performing regular tech checks to ensure optimal operation.
• Troubleshoot and resolve technical issues related to playout systems, including video and audio quality problems.
• Coordinate with technical support and maintenance teams to address equipment malfunctions and upgrades.

Scheduling and Automation:

• Monitor and adjust automated playout schedules as needed, ensuring adherence to programming guidelines and schedules.
• Update and maintain playout schedules, including playlist creation and content integration, Log changes and On -Air time management.
• Review and optimize automation processes to enhance efficiency and reliability.

Quality Assurance:

• Perform quality checks on content before and during transmission to ensure compliance with broadcast standards.
• Implement and enforce quality control procedures to maintain the integrity of the broadcast signal.

Emergency Response:

• Act as the first point of contact for resolving playout-related emergencies and provide quick and effective solutions.
• Develop and implement contingency plans for potential broadcast interruptions or failures.

Reporting and Documentation:

• Maintain detailed logs of playout activities, including equipment performance and issue resolution.
• Prepare reports on operational performance and incidents for management review.

Qualifications:

• Education: Bachelor's degree in engineering, Broadcast Technology, Media Production, Graduation from a related field, or equivalent.
• Experience: Minimum of 1 - 5 years of experience in broadcast playout operations, with a proven track record of managing complex playout systems and live broadcasts.
• Technical Skills: Proficiency in playout automation systems, broadcast equipment, and software. Familiarity with video/audio codecs, signal flow, and broadcast standards.
• Problem-Solving: Strong troubleshooting skills and the ability to handle technical issues under pressure.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members and other departments.

Preferred Qualifications:

• Advanced certifications in broadcast technology or related fields.
• Experience with advanced playout systems and integrations.
• Knowledge of emerging technologies and trends in broadcasting.

Working Conditions:

• The role may require working irregular hours, including nights, weekends, and holidays.
• The position is typically office-based, with some on-site responsibilities for equipment maintenance and emergency response.