Sr Claims Specialist IND [T500-28982]

FM; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

FM in Bengaluru seeks a Sr Claims Specialist IND to provide administrative and technical support for loss adjustment records and assist adjusters with file management. The role involves processing claims, subrogation, and reporting, requiring strong MS 365 skills and a customer-focused approach.

The candidate will collaborate with Finance, Client Services, and Account teams to ensure accurate, timely processing and adherence to statutory requirements.

Qualifications

• 2+ years of relevant experience in claims processing.
• Bachelor's degree required.
• Proficient in Microsoft 365 and claims-based workflow tools.

Responsibilities

• Process claims and review Daily Notice of Loss information for distribution to adjusters and managers.
• Maintain loss adjustment inventory and support file management for open/closed losses.
• Generate reports for Senior Management and operation teams to monitor KRAs.
• Coordinate with Finance, Client Services, and Account Coordinators to resolve issues and ensure timely processing.
• Keep systems up-to-date and learn new proprietary claim systems.

Skills

English language

Keyboard skills

Typing speed

Oral and written communication

Interpersonal skills

Customer service

Microsoft 365

Learn proprietary systems

Education

Bachelor's degree

Tools

Claims-based workflow tools

Company-based claims systems

Job description

About us:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.

Role Title: Sr Claims Specialist IND

Position Summary:

Sr Claims Specialist IND provides the administrative and technical support in maintaining the loss adjustment inventory record of opened and closed losses while assisting adjusters with file management support. For those losses occurring to accounts written within the operation, these accountabilities are expanded to include the processing of claims, subrogation/salvage recoveries, reinsurance placements, policy coverage confirmation, statutory reporting requirements, daily transaction reconciliation, and miscellaneous special projects.

Job Responsibilities:

• Provide the claim processing function for the operation. This includes reviewing information from the Daily Notice of Loss (DNL) in order to obtain necessary policy information for distribution to adjusters, account managers, and Finance Department. Additionally, the incumbent determines reinsurance applicable to the loss via account manager and obtain underwriter signature as to applicable reinsurance and distributes the reinsurance notices and proofs to the various reinsurers. These functions will assist the operation's account teams in delivering the customer's expectations while adhering to statutory reporting requirements and fair claims practices.


• This position provides administrative support for the adjustment processing on losses within the operation's geographical area. These responsibilities include the maintenance of the loss control system and distribution of adjustment correspondence to adjusters, supervisors, Home Office Claims, and Insured's.


• Assist the Operations Claims Manager by generating reports as required by Senior Management or operation account teams enabling them to monitor contributions to Key Result Areas.


• Interact with Finance, Client Services, Account Coordinators, Processing Managers, and Data Entry for information gathering and problem-solving issues in order to ensure that the losses can be processed error free and in a timely effective manner.


• Keep abreast of company-based systems technology which enables this position to perform the duties required by this position.

Skill and Experience:

• 2+ years of experience required to perform essential job functions.


• Additional Experience Qualifier (optional): 2 to 3 years of office experience supporting a work group.


• Knowledge of Excel, Word, company-based claims technology systems and other database software


• Strong keyboard skills.


• Typing speed and accuracy.


• Above average oral and written communication skills.


• Interpersonal skills.


• Professional attitude.


• Ability to prioritize multiple tasks.


• Take directions from several sources.


• Customer service oriented.

Must Have Skills:

• English language and fluency skills required.


• Strong keyboard skills; typing speed and accuracy; above average oral and written communication skills; interpersonal skills; professional attitude; ability to prioritize multiple tasks; take directions from several sources; customer service oriented.


• Proficient in Microsoft 365 and ability to learn and understand proprietary business systems and claims-based workflow tools.


• Interpersonal skills; professional attitude; ability to prioritize multiple tasks; take directions from several sources; customer service oriented.

Education and Certifications:

• Bachelor's degree required.

Work location:

Bengaluru.